Help Center/ Cognitive Engagement Center/ Agent Integration-Agent Lightweight Connection Block Integration (JS)/ Integration Principles

Updated on 2023-09-27 GMT+08:00

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Integration Principles

The lightweight connection bar can be quickly and efficiently integrated into third-party systems. You can learn about main integration principles by referring to Figure 1.

Figure 1 Lightweight connection bar integration principles

OpenEye: multimedia soft terminal of the CEC, which can implement the call function. You can also sign in to the CEC using other tools, such as WebRTC and the mobile app, to make calls.

Softphone number: calling number, which is the login account of the OpenEye.

Currently, WebRTC registration does not support HTTP. The client page must use HTTPS.

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