Help Center/ Cognitive Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Basic App Development/ Functions Used After Call Setup/ Releasing a Call

Updated on 2024-03-05 GMT+08:00

View PDF

Releasing a Call

Application scenario
An agent must release a call.

Figure 1 Releasing a call
Prerequisites
The agent has an ongoing call.
Implementation process
For details, see Dropping a Call.
Triggered event
- AgentEvent_Call_Release
- AgentEvent_Customer_Release
- AgentOther_PhoneRelease
- AgentState_Ready

Parent topic: Functions Used After Call Setup

Previous topic: Functions Used After Call Setup

Next topic: Holding or Unholding a Call

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.