What Should I Do If the Model Fails to Load and Cannot Be Used?

Symptom

After you log in to CodeArts Agent, the following error message is displayed: "Model not loaded. Unable to use."

Cause Analysis

This error may be caused by one of the following reasons:

• You are on the company intranet and no proxy is configured.
• Local cache exists.

Solution

Rectify the fault based on your scenario:

• If you are on the company intranet and no proxy is configured, configure a network proxy for the IDE or extension you are using. For details, see Network Proxy for CodeArts Agent IDE and Network Proxy for the CodeArts Agent extension. After the configuration, restart the IDE or extension before using it.
• If you are on the Internet, clear the cache. Go to C:\Users\username\AppData\Roaming\, delete the codearts-agent folder, and restart the IDE or extension before using it.

If the issue persists, submit a service ticket to get help from Huawei Cloud customer service.