How Do I Handle a Failed Login Attempt?

User Login Failure

Symptom

If you encounter any of the following errors, refer to this section for troubleshooting:

• An error shows up when a login attempt fails, asking you to try again.
• "Error: Unable to connect. Is the computer able to access the url?"

Cause Analysis

If you are using the company intranet, the error may be caused by any of the following:

• The system uses a proxy (either set up by you or as system-defined), but you have not provided the necessary username and password for authentication.
• Your proxy settings are either missing or incorrectly configured.

Solution

1. Return to CodeArts Agent IDE, Visual Studio Code, or JetBrains and check if the proxy authentication dialog box appears.
   • If the dialog box appears, enter your username and password as prompted. You may select Remember my credentials for convenience and click Sign In.
   • If the preceding dialog box does not appear, configure the proxy by referring to User Guide (IDE) > Network Proxy or User Guide (Plugin) > Network Proxy.

2. Sign in again once you finish entering your identity details or setting up the proxy.
   • If the login is successful, no further action is required.
   • If the issue persists, submit a service ticket to get help from Huawei Cloud customer service.

Login Failure Due to Disabled Extension

Symptom

After CodeArts Agent IDE is successfully installed, clicking the button for logging in with a Huawei ID does not respond.

Cause Analysis

The CodeArts Agent extension is disabled.

Solution

1. In the sidebar of CodeArts Agent IDE, click the extension icon .
2. Click and choose Built-in.
   Figure 1 Choosing Built-in
   

3. Enter CodeArts Agent in the search box and click the search result to check the extension status.
   Figure 2 Checking the extension status
   

   If the CodeArts Agent extension is disabled, click Enable to enable it.

   Figure 3 Extension enabled
   

4. Return to the CodeArts Agent chat panel and click HUAWEI ID Login to log in again.
   • If the login is successful, no further action is required.
   • If the issue persists, submit a service ticket to get help from Huawei Cloud customer service.