How Do I Do If a Domain Name Fails to Be Added?
The following table lists the causes and solutions.
Cause |
Solution |
|---|---|
The acceleration domain name is the same as the origin server domain name. |
The acceleration domain name cannot be the same as the origin server domain name. Otherwise, an infinite loop occurs and CDN cannot pull content from the origin server. Change either of the domain name and try again. |
The acceleration domain name has already been added. |
Use another domain name as the acceleration domain name. |
Your account has not completed real-name authentication. |
If the service area of your acceleration domain name includes the Chinese mainland, complete real-name authentication and add the domain name again. |
The acceleration domain name is restricted. |
Submit a service ticket. |
The origin server is a subdomain name of the acceleration domain name. |
The origin server cannot be a subdomain name of a wildcard domain name that has been added to Huawei Cloud CDN for acceleration. Otherwise, origin pull fails. Change the origin server domain name and try again. |
Troubleshooting FAQs
- Why Am I Seeing a Message Indicating that the Domain Name Already Exists When I Add a Domain Name for CDN Acceleration?
- Why Is My Domain Name Inaccessible After HTTPS Secure Acceleration Is Configured?
- Why Am I Seeing a Message Indicating Insufficient Permission When I Call a CDN API as an IAM User?
- Why Is Data Obtained from a CDN PoP Not the Updated Data?
- What Do I Do If the Browser Displays a Message Indicating that a Cross-domain Exception Occurs After CDN Is Enabled?
- Why Is 304 Returned When a User Accesses a Resource Under My Acceleration Domain Name?
- Why Does Agency Creation for OBS Fail When an OBS Private Bucket Is Used as the Origin Server?
- Why Is the Accelerated Page Incorrect Even Though I Can Access the Origin Server?
- Why Can't a Web Page Be Properly Displayed After the Origin Server's IP Address Is Changed?
- Why Do I Get an Access Failure and Access-Control-Allow-Origin Error?
- Why Does Baidu Spider Fail to Capture Data?
- Why Are All Files in the Bucket Displayed When Users Request a File from an OBS Bucket Connected to CDN?
- Why Does the Video Freeze After CDN Is Configured?
- Why Is My CDN Disabled?
- Why Does the System Always Display "301" After HTTPS Is Configured for a Domain Name?
- Why Do I Get Request Timed Out When Trying to Ping an Acceleration Domain Name?
- Why Are Incorrect Resources Being Pulled from My Origin Server?
- Why Is My Site Slow the First Time I Access It After CDN Is Configured?
- Why Is My Acceleration Domain Name Inaccessible Outside the Chinese Mainland?
- Why Is a File in an OBS Bucket with CDN Acceleration Enabled Be Automatically Downloaded When I Access the File?
- How Do I Do If a Domain Name Fails to Be Added?
- Why Is the Button for Adding a Domain Name Unavailable on the CDN Console?
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