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Why Is My Account Balance Deducted Even If I Have Purchased a Traffic Package?
Updated on 2023-06-26 GMT+08:00
Why Is My Account Balance Deducted Even If I Have Purchased a Traffic Package?
Possible causes:
- Your CDN services are not billed by traffic.
- Traffic usage is deducted from the traffic package only when your CDN services are billed by traffic.
- You are using whole site acceleration.
- The whole site acceleration fee contains the basic fee for traffic or peak bandwidth and the fee for HTTP and HTTPS requests generated by whole site acceleration. The latter is deducted from your account balance.
- The service area of your domain names is Global, but you have only purchased a Chinese mainland or International package.
- A Chinese mainland traffic package can only be used to deduct traffic generated by points of presence (PoPs) in the Chinese mainland. An International traffic package can only be used to deduct traffic generated by PoPs outside the Chinese mainland.
If your account balance is insufficient, you may not be able to use CDN due to arrears. Top up your account to prevent services from being affected by insufficient account balance.
- A Chinese mainland traffic package can only be used to deduct traffic generated by points of presence (PoPs) in the Chinese mainland. An International traffic package can only be used to deduct traffic generated by PoPs outside the Chinese mainland.
- The used traffic exceeds traffic package quotas.
- When your usage exceeds quotas of your purchased traffic packages, the system deducts the fee of additional traffic usage from your account balance on a pay-per-use basis.
Parent topic: Purchase and Billing
Purchase and Billing FAQs
- What Will I Billed For?
- Will I Be Billed If My Domain Name Is Under Attack?
- How Am I Billed If My Traffic Package Is Used Up?
- Do I Have to Consider the Service Area and Origin Location When Buying a Traffic Package?
- Is Traffic for HTTP and HTTPS Requests Deducted from the Same Traffic Package?
- Can I Unsubscribe from a CDN Traffic Package?
- How Long Is the Validity Period of a CDN Traffic Package? Can I Renew the Package?
- Can a CDN Traffic Package Be Associated with a Specific Domain Name?
- Can I View the Billing Information of a Single Domain Name?
- Can CDN and OBS Share a Traffic Package?
- Does CDN Charge for HTTP/HTTPS Requests?
- What Traffic Is Consumed When CDN Requests Resources from OBS?
- How Do I Purchase a CDN Traffic Package?
- How Do I Set an Alert for the Remaining Traffic in a Traffic Package?
- How Do I Check the Bills of 95th Percentile Bandwidth?
- Can an International Traffic Package Be Used for the Chinese Mainland?
- When Does a CDN Traffic Package Take Effect?
- Do I Need to Consider the User Location When Buying a Chinese Mainland Traffic Package?
- Can Multiple Acceleration Domain Names Share the Same Traffic Package?
- Why Is the Traffic Usage in a Traffic Package Different from That Shown in Analytics?
- Why Is My Account Balance Deducted Even If I Have Purchased a Traffic Package?
- If I Purchase Only an International Traffic Package, How Will I Be Billed for Traffic Generated on the Chinese Mainland?
- Is Billing for On-Demand Service Acceleration the Same as That for File Download Acceleration?
- What Is a Retention Period?
- If Global Acceleration Is Configured, Are the Traffic and Bandwidth Consumptions in and Outside the Chinese Mainland Billed Separately?
- Why Is My CDN Not Working When My Account Is in Arrears?
- An OBS Bucket Is Being Used as the Origin Server and an OBS Pull Traffic Package Has Been Purchased. Why Isn't the Origin Pull Traffic Generated by CDN Being Deducted From the OBS Pull Traffic Package?
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