General Checks

Symptom

A BCS instance fails to be purchased.

Fault Locating

• Check item 1: Check whether the account is in arrears.
• Check item 2: Check whether the permissions of the Identity & Access Management Suite (IAM) user are insufficient.
• Check item 3: Check the details error information.

Solution

• Check item 1: Check whether the account is in arrears.
  1. Log in to the BCS console and click Billing Center in the upper part of the page.

     

     If Account Balance is zero or less than the price displayed when you purchase the BCS instance, the purchase will fail.

  2. In the Pending Orders area, click Pay Now. On the Orders page that is displayed, select the order to be paid and complete the payment.

     

     If the payment fails and a message is displayed indicating that the balance is insufficient, the purchase will also fail.

  3. In the Pending Renewal area, click View All. On the displayed page, select the resources to be renewed and click Renew.

• Check item 2: Check whether the permissions of the IAM user are insufficient.

  If the instance is purchased by using an IAM user, obtain permissions by following instructions in Permissions Management.

• Check item 3: Check the details error information.
  1. Log in to the BCS console. In the navigation pane, click Instance Management.
  2. Click Task Details on the right.
  3. Click View Details in the Operation column.
  4. In the displayed window, click View Cause to analyze the failure. For details, see Table 1.

  Table 1 Errors and solutions

  Error	Solution
  Insufficient cluster quota	CCE Cluster Quota Used Up
  CreateContainerCluster] Create Cluster fail	Failed to Create a Cluster
  CreateStorageInstance]Create PVC fail,timeout	Failed to Create a PVC
  CreateBlockchainService]cluster is already used	Cluster Already In Use
  CreateStorageInstance] PostReqNoCert: response status 400 not OK, resp is: {"errCode":"SFS.TURBO.0010","errMsg":"instance quota exceeds"}	SFS Turbo File System Quota Exceeded
  not find down eip, need buy one	No EIP Bound
  CreateContainerCluster]visitInterface Fail,/api/v2/projects/xxx/clusters response state not OK,code:500	CCE Is Abnormal
  CreateBlockchainService]DeleteKubeResource failed, clusterID:xxx, resourceName: xxx, err:DELETE:response status 400 not OK, resp is:Cluster Status Not Ready	Cluster Status Is Abnormal
  CreateContainerCluster]Invalid subnet id xxx	Subnet Unavailable
  CreateBlockchainService]one OneStep is processing under this domain(xxx),please wait it finished and do it again	Quick Deployment in Progress
  CreateContainerCluster]cce status check timeout when checkClusterJobStatus...	CCE Status Check Times Out
  CreateContainerCluster] VisitInterface Fail, PostReqNoCert: response status 400 not OK, resp is: {"message":"\u003cCCE_CM.4000311\u003e No available master flavors | The amount of available master flavors are not enough to create a cluster, in specified azs, need 1, has 0","reason":"BadRequest","code":400}	Insufficient Master Nodes in the AZ of the CCE Cluster