Help Center/ Blockchain Service/ FAQs/ Enhanced Hyperledger Fabric/ Instance Management/ What Can I Do If I Fail to Purchase a BCS Instance?/ Detailed Checks/ Cluster Status Is Abnormal

Updated on 2022-09-26 GMT+08:00

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Cluster Status Is Abnormal

Refund Description

If a BCS instance fails to be created, the deducted fee will be returned to the account within 0.5 to 1 hour.

Symptom

The BCS instance fails to be created because the cluster status is abnormal.

Solution

Solution 1: Check whether the cluster is running properly.
In the navigation pane of the CCE console, choose Resource Management > Clusters to view the cluster status.

If the cluster status is normal, purchase a BCS instance again. If the cluster status is abnormal, submit a service ticket for consultation.
Solution 2: Select an unused CCE cluster when creating a BCS instance.

Parent topic: Detailed Checks

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