Updated on 2025-11-28 GMT+08:00

Cluster Status Is Abnormal

Refund Description

If a BCS instance fails to be created, the deducted fee will be returned to the account within 0.5 to 1 hour.

Symptom

The BCS instance fails to be created because the cluster status is abnormal.

Solution

  • Solution 1: Check whether the cluster is running properly.

    On the CCE console, check the cluster status on the Clusters page.

    If the cluster status is normal, purchase a BCS instance again. If the cluster status is abnormal, submit a service ticket for consultation.

  • Solution 2: Select an unused CCE cluster when creating a BCS instance.