Incident-related Enumeration Information

For details about the incident levels, see Table 1.

For details about the incident ticket types, see Table 2.

**Table 2** Incident types
KEY	English Name
inc_type_p_security_issues	Security issues
inc_type_p_function_issues	function issues
inc_type_p_reliability_issues	reliability issues
inc_type_p_config_issues	config issues
inc_type_p_middleware_issues	middleware issues
inc_type_p_hardware_issues	hardware issues
inc_type_p_networking_issues	networking issues
inc_type_p_shelter_issues	shelter issues
inc_type_p_monitoring_issues	monitoring issues
inc_type_p_consulting_issues	consulting issues
inc_type_p_suppliers_issues	Supplier issues
inc_type_p_ohter_issues	Other issues
inc_type_p_change_issues	Change operation problem

For details about the incident ticket sources, see Table 3.

For details about the incident ticket status, see Table 4.

**Table 4** Incident statuses
status KEY	English Name
incident_draft	DRAFT
INCIDENT_STATUS_TRIGGERED	TRIGGERED
INCIDENT_STATUS_ACKNOWLEDGED	ACKNOWLEDGED
INCIDENT_STATUS_REJECTED	REJECTED
INCIDENT_STATUS_RESOLVED	RESOLVED
INCIDENT_STATUS_COMPLETED	COMPLETED

For details about an incident ticket status, see Table 5.

**Table 5** Ownership
status KEY	English Name
incident_ownership_100	Alarm Discovery
incident_ownership_200	Customer Report Faults
incident_ownership_300	Proactive Operation And Maintenance
incident_ownership_1000	Other