Description of Call Media Types

1

MEDIA_TYPE_CHAT

Text chat

2

MEDIA_TYPE_WEBPHONE

click-to-dial

3

MEDIA_TYPE_ESCORT

Escorted browsing and form sharing

4

MEDIA_TYPE_CALLBACK

Callback request call

5

MEDIA_TYPE_PHONE

Common voice call

6

MEDIA_TYPE_EMAIL

Email call

7

MEDIA_TYPE_FAX

Fax call

8

MEDIA_TYPE_VIDEO

IP video call (H.323)

9

MEDIA_TYPE_WB

Electronic white board

10

MEDIA_TYPE_APP_SHARE

Application sharing

11

MEDIA_TYPE_FILE_TRANSFER

File transfer

12

MEDIA_TYPE_VIDEO_2B1D

2B+D ISDN video call

13

MEDIA_TYPE_VIDEO_6B1D

6B+D ISDN video call

14

MEDIA_TYPE_OPS

OPS call

15

MEDIA_TYPE_PREDICT_OUTBOUND

Predict dialing

16

MEDIA_TYPE_PREVIEW_OUTBOUND

Preview dialing

17

MEDIA_TYPE_MSG

Message media

18

MEDIA_TYPE_WEBPHONE_VIDEO

Video click-to-dial

19

MEDIA_TYPE_PHONE_VIDEO

Video call

20

MEDIA_TYPE_WEB_LEAVE_MESSAGE

Non-real-time call

21

MEDIA_TYPE_DESKTOP_SHARE

Desktop Sharing Media Type

22

MEDIA_TYPE_VC_CALL

Calling number in a skill queue

23

CLASSIC_MEDIA_TYPE_NUM

Total number of contact media types.

50

MEDIA_TYPE_MULTI_MEDIA_EMAILCHAT

E-mail chat

51

MEDIA_TYPE_MULTI_MEDIA_WEBCHAT

Internet Chat

52

MEDIA_TYPE_MULTI_MEDIA_SMSCHAT

SMS chat

53

MEDIA_TYPE_MULTI_MEDIA_SOCIALCHAT

Text chat

54

MEDIA_TYPE_MULTI_MEDIA_FAXCHAT

Fax chat

55

MEDIA_TYPE_MULTI_MEDIA_H5CHAT

H5 video