Definition of Index Files for Agent Operation Details

Updated on 2023-09-27 GMT+08:00

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Definitions of Agent Operation Bill Index Files (yyyymmddhhmmssSSS+3-digit random number_agentOprInfo_file sequence number.csv)

In the exported .csv file, each line indicates a piece of data. The data in each line is sorted by column. The following table describes the data in each line.

No.	Parameter	Type	Description
1	id	String (1-32)	Unique ID.
2	developer_id	String (1-64)	ID of a developer.
3	account_id	String (1-64)	Enterprise account.
4	agent_id	String (1-32)	Agent ID.
5	service_no	String (1-25)	Business type ID.
6	skill_id	String (1-25)	ID of a skill queue.
7	call_id	String (1-25)	Call ID.
8	begin_time	DATE	Start time of an operation. The time format is YYYY-MM-DD hh:mm:ss, for example, 2015-02-08 20:23:30.
9	end_time	DATE	End time of an operation. The time format is YYYY-MM-DD hh:mm:ss, for example, 2015-02-08 20:23:30.
10	op_type	String (1-20)	Operation type. For details, see Table 1.
11	op_object	String (1-20)	Operation object.
12	op_cause	String (1-20)	Operation reason.
13	media_type	String (1-20)	Media type.
14	vdn_id	String (1-20)	VDN ID
15	cc_id	String (1-20)	ID of a call center.
16	agent_type	String (1-20)	Agent type or customer level.
17	phone_no	String (1-32)	Agent IP address, agent phone number, called number, or conference ID.
18	callIn_out	String (1-20)	Incoming or outgoing call flag. The options are as follows: Incoming Outgoing Outbound call made by IVR Outbound
19	location_id	String (1-20)	Distributed node ID.
20	logon_sn	String (1-25)	Sign-in SN.
21	skillInfo_sn	String (1-25)	Index of the skill list that an agent has when the agent performs the current operations. If the parameter value is blank, the agent does not have any skills. For example, the parameter value is blank when the agent logs in to the platform.