Starting Voice Recording

Prerequisites

• The agent has signed in.

Description

This interface is used to start voice recording for an agent.

Interface Method

The request method must be set to PUT. This interface supports only the PUT method.

URI

https://ip:port/agentgateway/resource/recordplay/{agentid}/record

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Method Name in Logs

beginRecord

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  Table 3 Parameters in the message body

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	fileName	string	No	Path for storing recording files. The value can contain a maximum of 100 characters and can be left empty. If this parameter is not transferred or is left empty, the system automatically generates a value in the following format: Drive letter:\VDN\Media type ID\YYYYMMDD\work ID\file name+suffix The drive letter is specified by MAPPINGDISK in the basic.properties file. The default value is Y.
  2	mediaType	int	Yes	Type of the recorded media. Currently, the value can only be 5 (common voice).
  3	recordMode	int	No	Recoding mode. 0: to overwrite 1: to add If this parameter is not set or is set to another value, the default value 0 is used.
  4	recordFormat	int	No	Format of a recorded file. 0: The voice file is played in the default format configured on the resource side. The default format of the voice file is configured on the recording resource side. 1: 24KVOX 2: 32KVOX 3: 64KALAW If this parameter is not set, the default value 0 is used. NOTE: Only one recording format can be used in an environment. The same recording format is required event for different calls. The delivered recording format must be the same as the voice playing format configured on the UAP.

Response Description

Triggered Event

• AgentMediaEvent_Record
• AgentMediaEvent_Record_Fail
• AgentOther_PhoneAlerting
• AgentOther_PhoneOffhook

Error Code

• 000-002
• 100-006
• 100-007
• 500-008
• 500-011

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  {
      "fileName": "Y:/15/0/20201119/186/142702.V3",
      "mediaType": 5,
      "recordMode": 0,
      "recordFormat": 0
  }

• Response parameter

  {
      "result": {
          "taskId": "5086"
      },
      "message": "success",
      "retcode": "0"
  }