Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Real-Time Data Query/ Real-Time Interfaces for Call Details/ Querying CDRs of a Specified Call ID
Updated on 2023-12-19 GMT+08:00
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Querying CDRs of a Specified Call ID

Scenario

This interface is invoked to query CDRs by call SNs.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Request URL

https://ip:port/rest/cmsapp/v1/openapi/calldata/querycalldetailbyid

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.

In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Table 1 Parameters in the request header

No.

Parameter

Value Type

Mandatory

Description

1

Content-Type

String

Yes

The value is fixed at application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.
Table 2 Parameters in the message body

No.

Parameter

Value Type

Mandatory

Description

1

ccId

Integer

Yes

ID of a call center.

The value ranges from 1 to 65535.

2

isCallin

String

Yes

Whether a call is an inbound call.

The options are as follows:

  • true: inbound call
  • false: outbound call

3

callId

String

Yes

Call ID.

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

result

String

Query result. The options are as follows:

  • 0: success
  • Other values: failure

For details about the failure causes, see Error Code Reference.

NOTE:

This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.

2

resultCode

String

Query result. The options are as follows:

  • 0100000: success
  • Other values: failure

For details about the failure causes, see Error Code Reference.

3

resultDatas

Object

Object in the returned result after a successful query.

For details about the parameters of this object, see Table 4.

NOTE:

This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.

2

resultDesc

Object

Object in the returned result after a successful query.

For details about the parameters of this object, see Table 4.
Table 4 Parameters of resultDesc/resultDatas

No.

Parameter

Value Type

Description

2.1

vdn

Integer

ID of a VDN.

2.2

callId

String

Call ID.

2.3

callerNo

String

Calling number.

2.4

calleeNo

String

Called number.

2.5

callType

Integer

Call type. For details, see Table 1.

2.6

agentId

Integer

Agent ID.

2.7

skillId

Integer

Skill queue ID.

2.8

anonyCall

Integer

Anonymous call identifier. (This parameter is valid only for inbound calls.)

2.9

queueWaitTime

Integer

Queue waiting duration, in seconds.

2.10

ivrCallTime

Integer

IVR call duration, in seconds.

2.11

ackTime

Integer

Ring duration, in seconds.

2.12

callTime

Integer

Call duration, in seconds.

2.13

releaseCause

Integer

Call release cause code. For details, see Cause Code.

2.14

beginTime

String

Call start time. (This parameter is valid only for predicted and preempted outbound calls.)

The format is yyyy-MM-dd HH:mm:ss.

2.15

endTime

String

Call end time. (This parameter is valid only for predicted and preempted outbound calls.)

The format is yyyy-MM-dd HH:mm:ss.

2.16

result

String

Call result. (This parameter is valid only for predicted and preempted outbound calls.)

0000: The OBS successfully makes an outbound call before the call is transferred to the automatic flow.

0900: The OBS successfully makes an outbound call before the call is transferred to an agent.

0101: The outbound call fails.

-1: No number can be called in the current task.

0601: The call is returned.

2.17

resultCode

String

Call result code. (This parameter is valid only for predicted and preempted outbound calls.)

This parameter indicates an external result code corresponding to the failure cause code. The external result code can be customized. The failure cause code is associated with the external result code.

2.18

busiResult

String

Outbound call business result code. (This parameter is valid only for predicted and preempted outbound calls.)

For details about how to configure the iSales frontend page, see the operation guide.

2.19

busiSubStatus

String

Outbound call business result sub-status code. (This parameter is valid only for predicted and preempted outbound calls.)

For details about how to configure the iSales frontend page, see the operation guide.

Message Example

  • Request header 
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • Request parameters 
    {
    "queryParam":
    {
        "ccId":1, 
        "isCallin":"true", 
        "callId":"1000000000-0001"
    }
}
  • Response parameters 
    {
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": {
        "vdn": 1,
        "callId": "1000000000-0001",
        "callerNo": "10000",
        "calleeNo": "10001",
        "callType": 0,
        "agentId ": 100,
        "skillId": 1,
        "anonyCall": 0,
        "queueWaitTime": 10,
        "ivrCallTime": 0,
        "ackTime": 5,
        "callTime": 30,
        "releaseCause": 0
    },
    "resultDesc": {
        "vdn": 1,
        "callId": "1000000000-0001",
        "callerNo": "10000",
        "calleeNo": "10001",
        "callType": 0,
        "agentId ": 100,
        "skillId": 1,
        "anonyCall": 0,
        "queueWaitTime": 10,
        "ivrCallTime": 0,
        "ackTime": 5,
        "callTime": 30,
        "releaseCause": 0
    }
}