POST /CCISQM/rest/ccisqm/v1/appraisecall/detail

Scenario

The interface is invoked to obtain the inspection result of a call.

Method

POST

URI

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail (For example, the domain name is service.besclouds.com.)

Request Description

Response Description

• Status code: 200

• Status code: 400

  Incorrect request. Check the request path and parameters.

• Status code: 401

  Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.

• Status code: 404

  The requested content is not found. Check the request path.

• Status code: 500

  Business failure. Check the values of parameters in the request.

Error Codes

None

Example

• Scenario: Obtain the inspection result of a call.

  Request header:

  x-app-key:XXXXXXXXXXX  
  Authorization:Bearer XXXXXXXXXXX

  Request parameters:

  {
  	"call_uuid": "822bbf4d-c4f8-473a-9144-199058375be8"
  }

  Response parameters:

  {
  	"staff_name": "xieyiling",
  	"left_speed": 324.068,
  	"create_time": 1635318854,
  	"left_speech_ratio": 0.6081,
  	"file_name": "1111",
  	"right_speech_ratio": 0.185,
  	"left_channel": "customer",
  	"call_time": 1635318854,
  	"right_channel": "staff",
  	"call_id": "17af55af-e51d-4cc0-8a62-84222e1d1eea",
  	"segments": [{
  		"start_time": 0.0,
  		"asr_text": "Would you like to ask for the price",
  		"speaker": "customer",
  		"end_time": 11.32,
  		"segment_id": 1
  	}, {
  		"start_time": 13.36,
  		"asr_text": "Yes",
  		"speaker": "staff",
  		"end_time": 13.88,
  		"segment_id": 2
  	}, {
  		"start_time": 14.56,
  		"asr_text": "Are you going to buy a car in Beijing",
  		"speaker": "customer",
  		"end_time": 16.74,
  		"segment_id": 3
  	}, {
  		"start_time": 18.74,
  		"asr_text": "Yes",
  		"speaker": "staff",
  		"end_time": 19.68,
  		"segment_id": 4
  	}, {
  		"start_time": 20.28,
  		"asr_text": "Are you going to apply for a local license",
  		"speaker": "customer",
  		"end_time": 23.66,
  		"segment_id": 5
  	}, {
  		"start_time": 25.76,
  		"asr_text": "Can I get Hebei license in Beijing",
  		"speaker": "staff",
  		"end_time": 28.4,
  		"segment_id": 6
  	}, {
  		"start_time": 29.24,
  		"asr_text": "Different cities have different license requirements",
  		"speaker": "customer",
  		"end_time": 37.48,
  		"segment_id": 7
  	}, {
  		"start_time": 38.04,
  		"asr_text": "I'll call you back later",
  		"speaker": "customer",
  		"end_time": 47.42,
  		"segment_id": 8
  	}, {
  		"start_time": 49.12,
  		"asr_text": "OK",
  		"speaker": "staff",
  		"end_time": 50.22,
  		"segment_id": 9
  	}, {
  		"start_time": 51.0,
  		"asr_text": "Are you going to buy a car in Beijing",
  		"speaker": "customer",
  		"end_time": 53.22,
  		"segment_id": 10
  	}, {
  		"start_time": 56.26,
  		"asr_text": "Is there any discount",
  		"speaker": "staff",
  		"end_time": 62.96,
  		"segment_id": 11
  	}, {
  		"start_time": 61.7,
  		"asr_text": "Yes, it is",
  		"speaker": "customer",
  		"end_time": 62.64,
  		"segment_id": 12
  	}, {
  		"start_time": 63.74,
  		"asr_text": "Some vehicles are available with zero down payment",
  		"speaker": "customer",
  		"end_time": 73.28,
  		"segment_id": 13
  	}, {
  		"start_time": 73.76,
  		"asr_text": "I'll ask our professional consultant to introduce you in detail later",
  		"speaker": "customer",
  		"end_time": 78.34,
  		"segment_id": 14
  	}, {
  		"start_time": 80.1,
  		"asr_text": "OK",
  		"speaker": "staff",
  		"end_time": 81.68,
  		"segment_id": 15
  	}, {
  		"start_time": 82.54,
  		"asr_text": "When will you be available",
  		"speaker": "customer",
  		"end_time": 85.48,
  		"segment_id": 16
  	}, {
  		"start_time": 86.7,
  		"asr_text": "Anytime",
  		"speaker": "staff",
  		"end_time": 91.28,
  		"segment_id": 17
  	}, {
  		"start_time": 91.72,
  		"asr_text": "OK",
  		"speaker": "staff",
  		"end_time": 92.04,
  		"segment_id": 18
  	}, {
  		"start_time": 92.16,
  		"asr_text": "I'll ask my colleague to contact you later",
  		"speaker": "customer",
  		"end_time": 95.68,
  		"segment_id": 19
  	}, {
  		"start_time": 93.76,
  		"asr_text": "All right",
  		"speaker": "staff",
  		"end_time": 94.04,
  		"segment_id": 20
  	}, {
  		"start_time": 96.18,
  		"asr_text": "Do you have any other questions",
  		"speaker": "customer",
  		"end_time": 97.82,
  		"segment_id": 21
  	}, {
  		"start_time": 99.52,
  		"asr_text": "No",
  		"speaker": "staff",
  		"end_time": 100.12,
  		"segment_id": 22
  	}, {
  		"start_time": 100.68,
  		"asr_text": "Ok I'll hang up Have a nice life Goodbye",
  		"speaker": "customer",
  		"end_time": 104.12,
  		"segment_id": 23
  	}],
  	"left_silence_time": 40.8,
  	"duration": 104.12,
  	"right_emotions": [{
  		"score": 32.0,
  		"type": "negative"
  	}, {
  		"score": 69.0,
  		"type": "positive"
  	}],
  	"right_silence_time": 84.86,
  	"upload_time": 1635318854,
  	"left_emotions": [{
  		"score": 65.0,
  		"type": "negative"
  	}, {
  		"score": 80.0,
  		"type": "positive"
  	}],
  	"right_speed": 230.53,
  	"staff_id": "xieyiling",
  	"call_type": 0,
  	"status": 2
  }