Querying the Offline Analysis of Outbound Call Failure Causes

Updated on 2023-09-27 GMT+08:00

View PDF

Interface Method

The request method must be set to POST.

URL

https://IP:PORT/oifde/rest/api/queryRbtRecognitionResult

Request

**Table 1** Parameters in the request body
Parameter	Type	Position	Mandatory	Description
beginTime	Long	Body	Yes	Millisecond timestamp of the query start time. NOTICE: To ensure efficiency, the interface data is stored in different tables by month. Only the table of the month corresponding to the start time is queried.
endTime	Long	Body	Yes	Millisecond timestamp of the query end time.
tenantId	String	Body	Yes	Tenant ID.
pageNum	Integer	Body	No	Number of pages to be queried. The value starts from 1. The default value is 1.
pageSize	Integer	Body	No	Number of records on each page. The maximum value is 1000. The default value is 1000.
authToken	String	Body	Yes	Authentication token. For details, see C3 OIAP Interface Authentication.

Response

Parameter	Type	Position	Mandatory	Description
rbtRecognitions	RbtRecognition[]	Body	Yes	Analysis of the outbound call failure cause.
total	Integer	Body	Yes	Total number.
pageSize	Integer	Body	Yes	Number of records on each page.
pageNum	Integer	Body	Yes	Page number, starting from 1.

**Table 2** RbtRecognition
Parameter	Mandatory	Type	Description
rbtRecognitionId	Yes	Long	Result ID.
callId	Yes	String	Chatbot access volume.
fileName	Yes	String	Recording file drive path.
callerNo	Yes	String	Calling number.
calleeNo	Yes	String	Called number.
agentId	Yes	Integer	Agent ID.
recordBeginTime	Yes	Long	Recording start time.
recordEndTime	Yes	Long	Recording end time.
callType	Yes	Integer	Call type. The fixed value is 7, indicating manual outbound call.
mediaType	Yes	Integer	Media type. The fixed value is 5, indicating voice.
vdnId	Yes	Integer	CTI VDN ID.
tenantId	Yes	String	Tenant ID.
callCenterId	Yes	Integer	CTI call center ID.
releaseCause	Yes	Integer	Release cause. For details, see the CTI product documentation.
beginTime	Yes	Long	Result input time.
endTime	No	Long	Result update time.
result	No	Integer	For details, see Table 3.
asrTransResult	No	String	ASR result.
confirmedResult	No	String	Manual confirmation result.
confirmStatus	Yes	Integer	Manual confirmation status.
remark	No	String	Remarks.
locationId	Yes	Integer	Recording node, which is used when the CTI pool is used.
updateTime	No	Long	Modification time.

**Table 3** Failure causes
Code	Cause
-1	The recording file name is incorrect.
-2	Failed to download the recording.
-3	Failed to request ASR.
-4	Failed to obtain ASR.
-5	Failed to obtain the intention recognition result.
101	The called number does not exist.
102	The called party has powered off.
103	The called party is busy.
104	The calling number is suspended on arrears.
105	The called number is suspended.
106	The called party is busy and the call has been registered the call waiting service.
107	The called party is busy and the call has not been registered the call waiting service.
108	The called party is unreachable.
109	The called party has subscribed to the call transfer service.
110	The international call is barred.
111	The called party does not answer the call for a long time.
112	The called party has enabled the inbound call barring function.
113	The line of another carrier is faulty.
114	The called party cannot be connected and the inbound call notification function is enabled.

Example

Request

{
	"beginTime": 1631203200000,
	"endTime": 1631289540000,
	"tenantId": "xxxxxx",
	"pageNum": 1,
	"pageSize": 100,
	"authToken": "xxxxxxxxxx"
}

Response

{
  "rbtRecognitions": [
    {
      "rbtRecognitionId": 953730645354352640,
      "callId": "xxxxxxx-xxxx",
      "fileName": "Y:\\268\\0\\20210908\\2608\\xxxx.V3",
      "callerNo": "xxxxxxx",
      "calleeNo": "xxxxxxx",
      "agentId": 1234,
      "recordBeginTime": 1631240233000,
      "recordEndTime": 1631067449000,
      "callType": 7,
      "mediaType": 5,
      "vdnId": 123,
      "tenantId": "123456789",
      "callCenterId": 1,
      "releaseCause": 531,
      "beginTime": 1631241600000,
      "endTime": 1631241730000,
      "result": 105,
      "asrTransResult": null,
      "confirmedResult": null,
      "confirmStatus": 0,
      "remark": null,
      "locationId": 0,
      "updateTime": 1631241730000
    }
  ],
  "total": 1,
  "pageSize": 100,
  "pageNum": 1
}

Parent topic: Chatbot Management Interface Reference

Previous topic: Querying Top 10 Hot Chatbot Information

Next topic: Intelligent Case Interface

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.

Chatbot