Querying Knowledge Details

Scenario

This interface is invoked to query knowledge details.

Method

This interface supports only the POST method.

URI

SIA authentication: https://ip:port/rest/ccikbs/v1/columnkngapi/queryKngDetail

AK/SK authentication: https://ip:port/rest/ccikbs/v1/columnkngapi/queryKngDetailByAKSK

In the URL, ip and port indicate the machine-machine interface access address of the NSLB server.

Request Description

**Table 1** Request header parameters
No.	Parameter	Type	Mandatory or Not	Default Value	Description
1	Content-Type	String	Yes	None	The value is fixed at application/json;charset=UTF-8 (both authentication modes).
2	X-TenantSpaceID	String	Yes	None	Tenant ID (required for SIA authentication).
3	X-Access-Token	String	Yes	None	For details about the generation mode, see SIA Authentication (required for SIA authentication).
4	Authorization	String	Yes	None	For details about the generation method, see Authentication Mode of Knowledge Base Interfaces (required for AK/SK authentication).

**Table 2** Request body parameters
No.	Parameter	Type	Mandatory or Not	Default Value	Description
1	coluKngId	String	Yes	None	Category knowledge ID.
2	openType	String	Yes	None	Ways to open a knowledge base. The options are as follows: 1: quick entry 2: search 3: category 4: favorites folder 5: associated knowledge
3	openKng	String	No	None	Associated knowledge ID. This parameter is mandatory when openType is set to 5.
4	searchRank	String	No	1	Sequence number of a search result. This parameter is mandatory when openType is set to 2.
5	searchSortType	String	No	None	Sorting mode of search results. This parameter is mandatory when openType is set to 2. The options are as follows: hit: hit ratio modifyTime: update time clickNum: number of clicks bidRankId: bidding ranking
6	searchWord	String	No	None	Keyword. This parameter is mandatory when openType is set to 2.
7	ccId	Number	No	None	Call center ID. This parameter is mandatory for AK/SK authentication.
8	vdn	Number	No	None	VDN ID. This parameter is mandatory for AK/SK authentication.

Response Description

If this interface fails to be invoked, an error code is returned. For details about the error code data structure, see Table 3.

**Table 3** Response body parameters
No.	Parameter	Type	Description
1	resultCode	String	Result code. The options are as follows: 0: success 1: failure
2	description	String	Request result description.
3	data	Object	Request result object. For details, see Table 4.

**Table 4** Object parameters of data
No.	Parameter	Type	Description
4.1	relVersionNum	String	Released version.
4.2	coluType	String	Category type. The options are as follows: 1: normal category 2: history category (This value is valid only when coluKngType is set to 1).
4.3	code	String	Node code of the category or knowledge in the category knowledge tree.
4.4	coluKngType	Number	Category knowledge type. The options are as follows: 1: category 2: common knowledge 3: Q&A knowledge
4.5	creationTime	Number	Creation time.
4.6	releaseTimes	Number	Number of knowledge release times.
4.7	orderId	Number	Sequence number.
4.8	kngStatus	Number	Knowledge status. The options are as follows: 1: new 2: reviewed 3: released 4: updated 5: rejected
4.9	kngSize	Number	Size of the knowledge content. The unit is KB.
4.10	creatorId	String	Creator employee ID.
4.11	modifierId	String	Modifier employee ID.
4.12	beyondColuPath	String	Path of the category. The path of the first-level category is /.
4.13	coluKngName	String	Category knowledge name.
4.14	modifyTime	Number	Modification time.
4.15	validEndTime	Number	End time of the validity period.
4.16	summaryInfo	String	Summary.
4.17	serviceStatus	Number	Business status. The options are as follows: 1: common 2: hotspot 3. new 4: updated 5: expired
4.18	clickNum	Number	Number of clicks.
4.19	servicesEndTime	Number	End time of the business validity period.
4.20	keyword	String	Keyword.
4.21	coluKngId	String	Category knowledge ID.
4.22	curVersionNum	Number	Current system version.
4.23	validStartTime	Number	Start time of the validity period.
4.24	displayFlag	Number	Category knowledge flag. The options are as follows: 0: not display 1: display
4.25	kngPath	String	Knowledge path.
4.26	superCode	String	Upper-level category code.
4.27	beyondColuId	String	Category ID. The ID of the first-level category is 0.
4.28	servicesStartTime	Number	Start time of the business validity period.
4.29	partdbId	String	Partition ID.
4.30	tenantId	String	Tenant ID.
4.31	creatorName	String	Creator name.
4.32	pre	Object	Previous knowledge. For details about object parameters of this parameter, see Table 5.
4.33	next	Object	Next knowledge. For details about object parameters of this parameter, see Table 5.
4.34	kngContent	String	Knowledge content.
4.35	kngFiles	List	Attachment list. For details about object parameters of this parameter, see Table 6.
4.36	relaKngs	List	Associated knowledge list. For details about object parameters of this parameter, see Table 7.

**Table 5** Object parameters of pre/next
No.	Parameter	Type	Description
1	coluKngId	String	Category knowledge ID.
2	coluKngName	String	Category knowledge name.
3	coluKngType	Number	Category knowledge type. The options are as follows: 1: category 2: common knowledge 3: Q&A knowledge

**Table 6** Object parameters of kngFiles
No.	Parameter	Type	Description
1	adjKey	String	Attachment key.
2	creationTime	String	Creation timestamp.
3	orderId	String	Sequence number.
4	versionNum	Number	Version number.
5	adjId	String	Attachment ID.
6	kngId	String	Knowledge ID.
7	creatorId	String	Creator ID.
8	adjName	String	Attachment name.
9	adjClass	Number	Attachment type. The options are as follows: 1: built-in (part of knowledge, such as images and flash files inserted into knowledge content) 2: external (uploaded knowledge attachment)
10	adjSize	Number	File size.
11	partdbId	Number	Partition ID.
12	tenantId	String	Tenant ID.
13	adjType	String	Attachment type.

**Table 7** Object parameters of relaKngs
No.	Parameter	Type	Description
1	coluKngId	String	Category knowledge ID.
2	coluKngName	String	Category knowledge name.
3	coluKngType	Number	Category knowledge type. The options are as follows: 1: category 2: common knowledge 3: Q&A knowledge
4	serviceStatus	Number	Business status. The options are as follows: 1: common 2: hotspot 3. new 4: updated 5: expired

Example

Request header

Content-Type: application/json;charset=UTF-8
X-TenantSpaceID: ********
Authorization: ******************

Request parameters

{
    "coluKngId": "1286316841328705539",
    "openType": "1",
    "openKng": "1286999404577816579"
}

Response parameters

{
    "returnCode": "0",
    "description": "success",
    "data": {
        "coluType": 1,
        "coluKngType": 2,
        "orderId": 7,
        "modifierId": "1659333863849146111",
        "modifyRemark": "",
        "modifyTime": 1659426736000,
        "recycleBinFlag": 0,
        "summaryInfo": "Summary",
        "servicesEndTime": 1662025222000,
        "keyword": "hotspot",
        "coluKngId": "1291062494307024899",
        "superCode": "001",
        "beyondColuId": "1290527839128387593",
        "indexNeedUpdate": "1",
        "relVersionNum": 1,
        "code": "001007",
        "creationTime": 1659426503000,
        "releaseTimes": 1,
        "kngStatus": 3,
        "kngSize": 1,
        "creatorId": "1659333863849146111",
        "passProcecWay": 1,
        "beyondColuPath": "/Level-1 category",
        "coluKngName": "All common knowledge",
        "validEndTime": 1662025227000,
        "serviceStatus": 2,
        "kngContent": "<p>1. Product Description > AICC Product Description &nbsp; Chinese and English<br>2. Feature Description > AICC Feature Description &nbsp; Chinese and English<br>3. AICC-Operation Guide (General) &nbsp;Chinese and English<br>4. Operation Configuration Guide &nbsp; Chinese and English <br>5. Configuration File &nbsp; Chinese <br>6. Data File Reference &nbsp; Chinese and English<br>7. AICC CC-CMS Interface Reference &nbsp; Chinese and English</p>",
        "clickNum": 2,
        "curVersionNum": 1,
        "validStartTime": 1659346816000,
        "displayFlag": 1,
        "kngReleaseWay": 1,
        "servicesStartTime": 1659346820000,
        "partdbId": 0,
        "tenantId": "202208016593",
        "creatorName": "caoyun0802",
        "pre": {
            "coluKngId": "1290628927894585391",
            "coluKngName": "1123",
            "coluKngType": 2
        },
        "next": {
            "coluKngId": "1291066079866519597",
            "coluKngName": "34567",
            "coluKngType": 2
        },
        "kngFiles": [
            {
                "adjKey": "ccikbs/file/202208016593/5c105100-a8fe-4244-8920-02185bab58e8",
                "creationTime": 1659426504000,
                "orderId": 1,
                "versionNum": 1,
                "adjId": "1291062496118964228",
                "kngId": "1291062494307024899",
                "creatorId": "1659333863849146111",
                "adjName": "Content20220729 (1).xlsx",
                "adjClass": 2,
                "adjSize": 9146,
                "partdbId": 0,
                "tenantId": "202208016593",
                "adjType": "xlsx"
            }
        ],
        "relaKngs": [
            {
                "coluKngId": "1290612589302120476",
                "coluKngName": "Collected Q&A",
                "coluKngType": 3,
                "serviceStatus": 2
            },
            {
                "coluKngId": "1290628927894585391",
                "coluKngName": "1123",
                "coluKngType": 2,
                "serviceStatus": 1
            }
        ]
    }
}

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