Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Phone Linkage Events/ Linkage Status
Updated on 2023-09-27 GMT+08:00
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Linkage Status

  • Identifier

AgentEvent_linkagePhoneStatus

  • Function

Status of an agent phone.

  • Additional information

result indicates phone status events. 0: off-hook; 1: on-hook; 2: talking; 3: phone online; 4: phone offline; 5: ringing.

  • Example

{"message":"","retcode":"0","event":{"eventType":"AgentEvent_linkagePhoneStatus","workNo":"120","content":{"result":2}}}

Parent topic: Phone Linkage Events