Notifying the Agent of an Inbound Call
- Identifier:
- Function:
This event indicates that the agent is asked to manually answer a call.
- Additional information:
caller: calling number in text format. If the number belongs to an agent, the number starts with a or A.
called: called number in text format. If the number belongs to an agent, the number starts with a or A.
callid: ID of the call in text format.
type: media type of the call, either assistant call or main call.
feature: call type, where 0 indicates a common inbound call and 7 indicates a common outboundcall.
mediaAbility: media capability, where 1 indicates voice, 2 indicates video, 3 indicates voice and video, 5 indicates text, and 6 indicates H5 video.
- Example:
{"message":"","retcode":"0","event":{"eventType":"AgentEvent_Ringing","workNo":"49999","content":{"caller":"49997","transfer":"no","callid":"1456404043-37","transfrom":"","called":"49999","type":"main","mediaAbility":"1","feature":"0"}}}
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