Passing Numbers in a Conference

Prerequisites

• The agent has signed in.
• The agent is in a three-party call with a customer and a third-party IVR.

Description

In a three-party call among an agent, a customer, and a third-party IVR, both the agent and customer can dial numbers for the third-party IVR to complete voice playback and digit collection. The customer's key presses need to be passed to the third-party IVR, and the number voices cannot be recorded on the agent side.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/voicecall/{agentid}/thirdPartyConfTransmitNum

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Method Name in Logs

thirdPartyConfTransmitNum

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	String	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	String	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

None

Error Code

10001

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
      "message": "",
      "retcode": "0",
      "result": {}
  }