Requesting a Specified Call

Prerequisites

• The agent has signed in.
  

  • This interface cannot be invoked when an agent has no call but is performing self-recording.
  • This interface cannot be invoked in the call holding scenario.

Description

An agent can invoke this interface to apply for a new call. After the application is successful, the call that meets the application conditions is allocated to the agent.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/voicecall/{agentid}/requestcall/{callid}/{skilltype}?skillId={skillId}

In the URL, ip indicates the IP address of the agent gateway server, and port indicates the HTTPS port number of the agent gateway server.

Method Name in Logs

requestAppointedCall

Request Description

• Request header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• AgentOther_PhoneAlerting
• AgentOther_PhoneOffhook
• AgentEvent_Talking

Error Code

• 100-006
• 100-007

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
    "result": {},
    "message": "success",
    "retcode": "0"
  }