Updated on 2023-09-27 GMT+08:00

Holding a Call

Prerequisites

  • The agent has signed in.
  • The agent has established a call.
  • The agent is holding a call.

Description

This interface is used by an agent to keep an ongoing call or a held call.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/voicecall/{agentid}/connecthold/{callid}

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Table 1 Parameters in the URI

No.

Parameter

Data Type

Mandatory (Yes/No)

Description

1

agentid

string

Yes

Agent ID. The value ranges from 101 to 59999.

2

callid

string

Yes

Unique ID of a call.

Method Name in Logs

connectHold

Request Description

  • Message header
    Table 2 Parameters in the request message header

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    Content-Type

    string

    Yes

    Coding mode of the message body. The default value is application/json; charset=UTF-8.

    2

    Guid

    string

    Yes

    GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

  • Message body

    None

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

message

string

Description.

2

retcode

string

Error code. The options are as follows:

0: success

Other values: failure

3

result

object

Reserved field.

Triggered Event

  • AgentEvent_Call_Release
  • AgentEvent_Customer_Release
  • AgentOther_PhoneRelease
  • AgentMediaEvent_StopRecordDone

Error Code

  • 100-006
  • 100-007
  • 200-013
  • 200-014

Example

  • Message header
    Content-Type:application/json; charset=UTF-8
    Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter

    None

  • Response parameter
    {
      "result": {},
      "message": "success",
      "retcode": "0"
    }