Definition of Agent Skill Details Index Files

Definition of Agent Skill Details Index Files (yyyymmddhhmmssSSS + 3-digit random number_agentSkillInfo_file sequence number.csv)

In the exported .csv file, each line indicates a piece of data. The data in each line is sorted by column. The following table describes the data in each line.

No.	Parameter	Value Type	Description
1	id	String (1–32)	Unique ID.
2	developer_id	String (1–64)	Developer ID.
3	account_id	String (1–64)	Enterprise account.
4	sub_cc_no	Integer (1–11)	Call center ID.
5	vdn	Integer (1–11)	Sub call center ID.
6	agent_id	Integer (1–11)	Agent ID.
7	operate_time	DATE	Time of an operation in a tenant time zone. The time is in YYYY-MM-DD hh:mm:ss format, for example, 2015-02-08 20:23:30.
8	operate_id	Integer (1–11)	Operator ID.
9	operate_type	Integer (1–11)	Operation type. For details, see Table 1.
10	skill_list	String (1–2000)	Skill set, with IDs being separated by a comma (,).
11	logon_sn	String (1–26)	Sign-in sequence number.
12	operate_sn	Integer (1–11)	Operation sequence number, ranging from 1.
13	operate_end_time	DATE	End time of an operation in a tenant time zone. The time is in YYYY-MM-DD hh:mm:ss format, for example, 2015-02-08 20:23:30.
14	renew_flag	Integer (1–11)	Update flag.
15	update_time	DATE	Time (GMT+00:00) when data is imported to the table.
16	month_of_year	Integer (1–4)	Month to which the time belongs.