Help Center/ Customer Engagement Center/ API Reference/ CDR Interface Reference/ Change History
Updated on 2025-11-13 GMT+08:00
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Change History

Issue 17 (2025-03-31)

This issue is released with AICC 25.100.0 and has no changes.

Issue 16 (2025-01-15)

This issue is released with AICC 24.400.0 and has no changes.

Issue 15 (2024-09-30)

This issue is released with AICC 24.300.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

Description of Call Types (Recording Index)

New

Description of call types defined in recording index files is added.

Issue 14 (2024-06-30)

This issue is released with AICC 24.200.0 and has no changes.

Issue 13 (2024-03-30)

This issue is released with AICC 24.100.0 and has no changes.

Issue 12 (2024-01-30)

This issue is released with AICC 23.400.0 and has no changes.

Issue 11 (2023-11-15)

This issue is released with AICC 23.300.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1
  • https://ip:port/CCFS/resource/ccfs/queryBillData
  • https://ip:port/CCFS/resource/ccfs/queryAgentOprInfoData
  • https://ip:port/CCFS/resource/ccfs/requestPlayVoice

Modified

Response codes are added to Example.

Issue 10 (2023-04-30)

This issue is released with AICC 23.100.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

https://ip:port/CCFS/resource/ccfs/queryBillData

https://ip:port/CCFS/resource/ccfs/downloadBillFile

Modified

The following parameters are added to the CDR and recording index files downloaded using the interface for generating CDRs and recording indexes and the interface for downloading CDRs and recording indexes.

Parameters added to CDR index files:

  • pre_device_in: description of the previous device
  • leave_reason: reason why a call is disconnected from a device
  • service_no: type of the business currently provided by a device
  • device_in: description of the current device
  • media_type: media type of a call
  • sub_media_type: submedia type

Issue 09 (2023-01-30)

This issue is released with AICC 22.200.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

https://ip:port/CCFS/resource/ccfs/downloadOiapRecord?locationId=xx

Modified

For the interface for downloading an intelligent IVR recording file, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.

2

https://ip:port/CCFS/resource/ccfs/downloadIVRRecordFile?locationId=xx

Modified

For the interface for downloading IVR voice messages, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.

3

https://ip:port/CCFS/resource/ccfs/queryBillData

https://ip:port/CCFS/resource/ccfs/queryAgentOprInfoData

Modified

The location for storing uploaded third-party certificates is modified.

Issue 08 (2022-06-30)

This issue is released with AICC 22.100.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs

New

Interface for obtaining a recording download and playback URL.

2

https://ip:port/CCFS/resource/ccfs/queryBillData

https://ip:port/CCFS/resource/ccfs/downloadBillFile

Modified

The following parameters are added to the CDR and recording index files downloaded using the interface for generating CDRs and recording indexes and the interface for downloading CDRs and recording indexes.

Parameters added to CDR index files:

  • vdn: VCC ID
  • pre_device_type: type of the previous device that a call passes through
  • pre_device_no: No. of the previous device that a call passes through
  • skill_id: skill queue ID to which a call belongs
  • current_skill_id: ID of the skill queue that processes a call

Parameters added to recording index files:

  • vdn: VCC ID
  • call_type: call type
  • media_type: media type
  • user_wanted_skill_id: direction skill
  • current_skill_id: ID of the skill queue that processes a call

Issue 07 (2022-01-30)

This issue is released with AICC 8.17.0 and has no changes.

Issue 06 (2021-10-15)

This issue is released with AICC 8.16.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

https://ip:port/CCFS/resource/ccfs/ivr/downloadFile

New

Interface used by a third party to download recording files.

2

https://ip:port/CCFS/resource/ccfs/ivr/uploadFile?vdnId=xxxx

New

Interface used by a third party to upload announcement files.

3

https://ip:port/CCFS/resource/ccfs/ivr/getFileHash

New

Interface used by a third party to generate the hash values in announcement files.

4

https://ip:port/CCFS/resource/ccfs/ivr/deleteFile

New

Interface used by a third party to delete uploaded announcement files.

5

https://ip:port/CCFS/resource/ccfs/downloadRecordFile

Modified

The format of the fileName field is modified.

Issue 05 (2021-08-23)

This issue is released with AICC 8.15.1 and has no changes.

Issue 04 (2021-07-20)

This issue is released with AICC 8.15.0 and has no changes.

Issue 03 (2021-03-31)

This issue is released with AICC 8.14.0 and has no changes.

Issue 02 (2020-12-30)

This issue is released with AICC 8.13.0. The following interfaces are modified.

No.

Interface

Type

Remarks

1

https://ip:port/CCFS/resource/ccfs/downloadIVRRecordFile?locationId=xx

New

Interface for downloading IVR messages.

2

https://ip:port/CCFS/resource/ccfs/downloadOiapRecord?locationId=xx

New

Interface for downloading intelligent IVR voice recording files.

Issue 01 (2020-09-30)

This issue is the first official release.

Parent topic: CDR Interface Reference