Change History

Updated on 2023-09-27 GMT+08:00

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Issue 12 (2023-05-13)

This issue is released with MicroService 2.2.0.0. The following interfaces are modified.

**Table 1** Interface change history
No.	Interface	Type	Remarks
1	Interface for the Huawei IMC to call back data (https://Domain name/apiaccess/rest/oma/v1/imcopenapi/callback)	New	This interface is invoked by the Huawei IMC to call back data.
2	Interface for the business software mall to query basic trial tenant information (https://Domain name/rest/oma/softwareconsole/trialtenant/querytenantinfo)	New	This interface is invoked by the business software mall to query basic trial tenant information.
3	Interface for the business software mall to query system parameters	New	This interface is invoked to query system parameters. It is open to the business software mall official website.
4	Interface for querying customer information	Modified	The vdn, createDate, tenantSpaceStatus, and portalUrl parameters are added to the response body.

Issue 11 (2023-04-07)

This issue is released with MicroService 2.1.0.0. The following interfaces are modified.

**Table 2** Interface change history
No.	Interface	Type	Remarks
1	https://Domain name/rest/oma/softwareconsole/tenant/queryresource	New	This interface is invoked by the business software mall to query business software mall subscription information stored on the OMA.

Issue 10 (2023-03-07)

This issue is released with MicroService 2.0.0.0. The following interfaces are modified.

**Table 3** Interface change history
No.	Interface	Type	Remarks

Issue 09 (2022-12-05)

This issue is released with MicroService 1.11.0 The following interfaces are modified.

**Table 4** Interface change history
No.	Interface	Type	Remarks
16	https://Domain name/oifde/rest/crs/process	Modified	The interface invoked after dialog interaction (inaction=9) (V1) is modified.
17	https://Domain name/oifde/rest/crs/process	Modified	The interface invoked after dialog interaction (inaction=9) (V2) is modified.
18	Release event callback interface	Modified	The releaseReason parameter is added to the request body.

Issue 08 (2022-10-20)

This issue is released with MicroService 1.10.0. The following interfaces are modified.

**Table 5** Interface change history
No.	Interface	Type	Remarks
1	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create	Modified	The maximum length of the request body parameter phone is changed to 25 characters.
2	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update	New	The maximum length of the request body parameter phone is changed to 25 characters.
3	https://Domain name/apiaccess/ccmessaging/queryHistoryChatMessage	New	The interface for querying historical messages is added.
4	https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)	Modified	The value LOCATE (location message) is added to the mediaType request parameter.

Issue 07 (2022-08-31)

This issue is released with MicroService 1.0.9. The following interfaces are modified.

**Table 6** Interface change history
No.	Interface	Type	Remarks
1	https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall	Modified	The agentWorkNo request parameter is added to the interface for creating a bidirectional call (V1.0.0).
2	https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/create	New	The interface for creating app personal settings is added.
3	https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/update	New	The interface for updating app personal settings is added.
4	https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/query	New	The interface for querying app personal settings is added.
5	https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/delete	New	The interface for deleting app personal settings is added.
6	https://Domain name/service-cloud/rest/isales/v1/openapi/campaigns/{vdnId}/callresult/{campaignId}	Modified	The beginTime and endTime request parameters are added to the interface for querying outbound call results.

Issue 06 (2022-07-31)

This issue is released with MicroService 1.0.8. The following interfaces are modified.

**Table 7** Interface change history
No.	Interface	Type	Remarks
1	https://ip:port/oifde/rest/api/queryRecordHistory	Modified	For the interface for querying session records, the locationId field (node ID) is added to the JSON string of the response parameter businessInfoStr.
2	https://ip:port/CCFS/resource/ccfs/downloadOiapRecord?locationId=xx	Modified	For the interface for downloading an intelligent IVR recording file, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.
3	https://ip:port/CCFS/resource/ccfs/downloadIVRRecordFile?locationId=xx	Modified	For the interface for downloading IVR voice messages, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.
4	https://Domain name/apiaccess/rest/cc-management/v1/ita/twopartiescall/statusnotify	New	The interface for sending an ITA bidirectional call result notification is added.

Issue 05 (2022-05-30)

This issue is released with MicroService 1.0.7. The following interfaces are modified.

**Table 8** Interface change history
No.	Interface	Type	Remarks
1	https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification	Modified	The following optional request parameter is added to the interface for creating a voice notification (V2): voiceFileName (IVR voice name)
2	https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload	Modified	The following optional request parameter is added to the interface for uploading IVR voice files: voiceFileName (IVR voice name)
3	https://Domain name/apiaccess/rest/cc-management/v1/createVoiceTemplate	New	The interface for uploading TTS template files of voice notifications is added.
4	https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/callRecord	New	The interface for querying call records of automatic and intelligent outbound calls is added.

Issue 04 (2022-04-30)

This issue is released with MicroService 1.0.6. The following interfaces are modified.

**Table 9** Interface change history
No.	Interface	Type	Remarks
1	https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/blocklist/add	Modified	The following optional request parameters are added to the interface for adding outbound numbers to the blocklist: restrictTimes (maximum number of calls) restrictPeriod (restriction period)
2	https://ip:port/oifde/rest/api/tts/texttovoice	New	The interface for generating TTS voices based on texts is added.
3	https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification	New	The interface for creating a voice notification (V2) is added.
4	https://Domain name/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatisfactionConfig	Modified	The following optional parameter is added to the response parameters of the interface for querying the IVR flows for satisfaction surveys: accessCode (flow access code)
5	https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth	Modified	Interface for obtaining historical monitoring indicators by skill Interface for obtaining historical monitoring indicators by skill on a specified date Interface for obtaining historical monitoring indicators by skill in a specified month The calculation logic of the IDX_COUNT_SKILL_INCOMING_CALL (number of manual inbound call requests) parameter of the preceding three interfaces is modified.

Issue 03 (2022-03-31)

This issue is released with MicroService 1.0.5. The following interfaces are modified.

**Table 10** Interface change history
No.	Interface	Type	Remarks
1	https://ip:port/CCFS/resource/ccfs/queryBillData https://ip:port/CCFS/resource/ccfs/downloadBillFile	Modified	The following parameters are added to the CDR and recording index files downloaded using the interface for generating CDRs and recording indexes and the interface for downloading CDRs and recording indexes. Parameters added to CDR index files: vdn (VDN ID) pre_device_type (type of the previous device that a call passes through) pre_device_no (No. of the previous device that a call passes through) skill_id (skill queue ID to which a call belongs) current_skill_id (skill queue ID that processes the current call) Parameters added to recording index files: vdn (VDN ID) call_type (call type) media_type (media type) user_wanted_skill_id (direction skill) current_skill_id (skill queue ID that processes the current call)
2	https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload	Modified	The MP3 voice file type is added to the request parameter fileType of the interface for uploading IVR voice files.
3	https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo	Modified	For the interface for obtaining agent operation details, the request parameter operateType is changed from mandatory to optional.
4	https://Domain name/apiaccess/ccmessaging/send	Modified	WEBCARD (web card) is added to the request parameter mediaType (message media type) of the interface for sending messages from a web client.
5	https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth	Modified	Interface for obtaining historical monitoring indicators by skill Interface for obtaining historical monitoring indicators by skill on a specified date Interface for obtaining historical monitoring indicators by skill in a specified month The following monitoring indicator is added for the preceding three interfaces: IDX_COUNT_SKILL_INCOMING_CALL (number of manual inbound call requests)
6	https://Domain name/apiaccess/rest/cc-management/v1/satisfaction/query	New	The interface for querying satisfaction survey results is added.
7	https://Domain name/apiaccess/rest/service-pub/authentication	New	The interface for authenticating token information is added.

Issue 02 (2022-02-11)

This issue is released with MicroService 1.0.4. The following interfaces are modified.

No.	Interface	Type	Remarks
1	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query	Modified	The transparentDisplayFlag parameter is added to the request and response parameters of the interface for querying agent account information.
2	https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload	New	The interface for uploading IVR voice files is added.
3	https://Domain name/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording	New	The interface for querying recording files of voice notifications is added.
4	https://Domain name/apiaccess/rest/voiceNotification/v1/createVoiceNotification	New	The interface for creating a voice notification is added.
5	https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall	Modified	The request parameter callBackUrl is added to the interface for creating a bidirectional call (V1.0.0).
6	https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/callresultdetail/{callId}	New	The interface for querying details about a single outbound call result is added.
7	https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs	Modified	The response parameter url of the interface for obtaining the recording download and playback URL is modified. If a call ID corresponds to multiple recording files, the download and playback URLs of multiple recording files are returned.

Issue 01 (2021-12-15)

This issue is released with Service Cloud 8.21.0. The following interfaces are modified.

No.	Interface	Type	Remarks
1	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create	New	The interface for creating an agent account is added.
2	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/delete	New	The interface for deleting a specified agent account is added.
3	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update	New	The interface for modifying agent account information is added.
4	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query	New	The interface for querying agent account information is added.
5	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/addSkillsToAgent	New	The interface for binding an agent to a skill queue is added.
6	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/releaseAgentBySkillId	New	The interface for unbinding an agent from a skill queue is added.
7	https://Domain name/apiaccess/rest/cc-management/v1/sipPhone/updateSipPhonePassword	New	The interface for changing the softphone number login password of an agent is added.
8	https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/queryAgentInfoBySkillId	New	The interface for querying agent information by skill queue ID is added.
9	https://Domain name/apiaccess/rest/cc-management/v1/skill/createSkill	New	The interface for creating a skill queue is added.
10	https://Domain name/apiaccess/rest/cc-management/v1/skill/deleteSkill	New	The interface for deleting a skill queue is added.
11	https://Domain name/apiaccess/rest/cc-management/v1/skill/modifySkill	New	The interface for modifying a skill queue is added.
12	https://Domain name/apiaccess/rest/cc-management/v1/skill/querySkills	New	The interface for querying skill queues is added.
13	https://Domain name/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList	New	The interface for querying access codes of a specified tenant space is added.
14	https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/createCalledRoute	New	The interface for creating a binding relationship between an access code, skill queue, and IVR is added.
15	https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/deleteCalledRoute	New	The interface for deleting the binding relationships between access codes, skill queues, and IVRs is added.
16	https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/modifyCalledRoute	New	The interface for modifying a binding relationship between an access code, skill queue, and IVR is added.
17	https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/queryCalledRoute	New	The interface for querying the binding relationships between access codes, skill queues, and IVRs is added.
18	https://Domain name/apiaccess/rest/cc-management/v1/phonearea/getPhoneNoRegionInfo	New	The interface for querying the home region of a phone number is added.
19	https://Domain name/apiaccess/rest/cc-management/v1/ivrFlow/queryIVRFlowList	New	The interface for querying all IVR flows of a specified tenant space is added.
20	https://Domain name/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatifyConfig	New	The interface for querying the IVR flows for satisfaction surveys is added.
21	https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/login	New	The interface for answering calls on a mobile phone is added.
22	https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/logout	New	The interface for exiting the function of answering calls on a mobile phone is added.
23	https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/isOfflineAgent	New	The interface for querying whether a specified agent answers calls on a mobile phone is added.
24	https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls	New	The interface for querying call information of a specified VDN (V2) is added.
25	https://ip:port/rest/cmsapp/v1/openapi/vdn/queryAgentByStatus	New	The interface for querying agent information by agent status in pagination mode is added.
26	https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs	New	The interface for obtaining the recording download and playback URL is added.
27	https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent	Modified	The following two monitoring indicators are added: IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls) IDX_RATE_AGENT_SUCC_CALL_OUT (success rate of outbound calls)
28	https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday	Modified	The following two monitoring indicators are added: IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls) IDX_RATE_AGENT_SUCC_CALL_OUT (success rate of outbound calls)
29	https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth	Modified	The following two monitoring indicators are added: IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls) IDX_RATE_AGENT_SUCC_CALL_OUT (success rate of outbound calls)
30	https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition	Modified	The following response parameter is added: inCallAllCostMinute (total charging duration of each call, in minutes)
31	https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition	Modified	The following response parameter is added: outCallAllCostMinute (total charging duration of each call, in minutes)