Change History

1

Interface for the Huawei IMC to call back data (https://Domain name/apiaccess/rest/oma/v1/imcopenapi/callback)

New

This interface is invoked by the Huawei IMC to call back data.

2

Interface for the business software mall to query basic trial tenant information (https://Domain name/rest/oma/softwareconsole/trialtenant/querytenantinfo)

New

This interface is invoked by the business software mall to query basic trial tenant information.

3

Interface for the business software mall to query system parameters

New

This interface is invoked to query system parameters. It is open to the business software mall official website.

4

Interface for querying customer information

Modified

The vdn, createDate, tenantSpaceStatus, and portalUrl parameters are added to the response body.

1

https://Domain name/rest/oma/softwareconsole/tenant/queryresource

New

This interface is invoked by the business software mall to query business software mall subscription information stored on the OMA.

16

https://Domain name/oifde/rest/crs/process

Modified

The interface invoked after dialog interaction (inaction=9) (V1) is modified.

17

https://Domain name/oifde/rest/crs/process

Modified

The interface invoked after dialog interaction (inaction=9) (V2) is modified.

18

Release event callback interface

Modified

The releaseReason parameter is added to the request body.

1

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create

Modified

The maximum length of the request body parameter phone is changed to 25 characters.

2

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update

New

The maximum length of the request body parameter phone is changed to 25 characters.

3

https://Domain name/apiaccess/ccmessaging/queryHistoryChatMessage

New

The interface for querying historical messages is added.

4

https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)

Modified

The value LOCATE (location message) is added to the mediaType request parameter.

1

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall

Modified

The agentWorkNo request parameter is added to the interface for creating a bidirectional call (V1.0.0).

2

https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/create

New

The interface for creating app personal settings is added.

3

https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/update

New

The interface for updating app personal settings is added.

4

https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/query

New

The interface for querying app personal settings is added.

5

https://Domain name/apiaccess/CC-Management/v1/openapp/agentsettings/delete

New

The interface for deleting app personal settings is added.

6

https://Domain name/service-cloud/rest/isales/v1/openapi/campaigns/{vdnId}/callresult/{campaignId}

Modified

The beginTime and endTime request parameters are added to the interface for querying outbound call results.

1

https://ip:port/oifde/rest/api/queryRecordHistory

Modified

For the interface for querying session records, the locationId field (node ID) is added to the JSON string of the response parameter businessInfoStr.

2

https://ip:port/CCFS/resource/ccfs/downloadOiapRecord?locationId=xx

Modified

For the interface for downloading an intelligent IVR recording file, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.

3

https://ip:port/CCFS/resource/ccfs/downloadIVRRecordFile?locationId=xx

Modified

For the interface for downloading IVR voice messages, the locationId field in the request URL is changed from mandatory in CTI pool mode to optional.

4

https://Domain name/apiaccess/rest/cc-management/v1/ita/twopartiescall/statusnotify

New

The interface for sending an ITA bidirectional call result notification is added.

1

https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification

Modified

The following optional request parameter is added to the interface for creating a voice notification (V2):

voiceFileName (IVR voice name)

2

https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload

Modified

The following optional request parameter is added to the interface for uploading IVR voice files:

voiceFileName (IVR voice name)

3

https://Domain name/apiaccess/rest/cc-management/v1/createVoiceTemplate

New

The interface for uploading TTS template files of voice notifications is added.

4

https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/callRecord

New

The interface for querying call records of automatic and intelligent outbound calls is added.

1

https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/blocklist/add

Modified

The following optional request parameters are added to the interface for adding outbound numbers to the blocklist:

restrictTimes (maximum number of calls)

restrictPeriod (restriction period)

2

https://ip:port/oifde/rest/api/tts/texttovoice

New

The interface for generating TTS voices based on texts is added.

3

https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification

New

The interface for creating a voice notification (V2) is added.

4

https://Domain name/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatisfactionConfig

Modified

The following optional parameter is added to the response parameters of the interface for querying the IVR flows for satisfaction surveys:

accessCode (flow access code)

5

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth

Modified

Interface for obtaining historical monitoring indicators by skill

Interface for obtaining historical monitoring indicators by skill on a specified date

Interface for obtaining historical monitoring indicators by skill in a specified month

The calculation logic of the IDX_COUNT_SKILL_INCOMING_CALL (number of manual inbound call requests) parameter of the preceding three interfaces is modified.

1

https://ip:port/CCFS/resource/ccfs/queryBillData

https://ip:port/CCFS/resource/ccfs/downloadBillFile

Modified

The following parameters are added to the CDR and recording index files downloaded using the interface for generating CDRs and recording indexes and the interface for downloading CDRs and recording indexes.

Parameters added to CDR index files:

• vdn (VDN ID)
• pre_device_type (type of the previous device that a call passes through)
• pre_device_no (No. of the previous device that a call passes through)
• skill_id (skill queue ID to which a call belongs)
• current_skill_id (skill queue ID that processes the current call)

Parameters added to recording index files:

• vdn (VDN ID)
• call_type (call type)
• media_type (media type)
• user_wanted_skill_id (direction skill)
• current_skill_id (skill queue ID that processes the current call)

2

https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload

Modified

The MP3 voice file type is added to the request parameter fileType of the interface for uploading IVR voice files.

3

https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo

Modified

For the interface for obtaining agent operation details, the request parameter operateType is changed from mandatory to optional.

4

https://Domain name/apiaccess/ccmessaging/send

Modified

WEBCARD (web card) is added to the request parameter mediaType (message media type) of the interface for sending messages from a web client.

5

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth

Modified

Interface for obtaining historical monitoring indicators by skill

Interface for obtaining historical monitoring indicators by skill on a specified date

Interface for obtaining historical monitoring indicators by skill in a specified month

The following monitoring indicator is added for the preceding three interfaces:

IDX_COUNT_SKILL_INCOMING_CALL (number of manual inbound call requests)

6

https://Domain name/apiaccess/rest/cc-management/v1/satisfaction/query

New

The interface for querying satisfaction survey results is added.

7

https://Domain name/apiaccess/rest/service-pub/authentication

New

The interface for authenticating token information is added.

1

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query

Modified

The transparentDisplayFlag parameter is added to the request and response parameters of the interface for querying agent account information.

2

https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload

New

The interface for uploading IVR voice files is added.

3

https://Domain name/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording

New

The interface for querying recording files of voice notifications is added.

4

https://Domain name/apiaccess/rest/voiceNotification/v1/createVoiceNotification

New

The interface for creating a voice notification is added.

5

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall

Modified

The request parameter callBackUrl is added to the interface for creating a bidirectional call (V1.0.0).

6

https://ip:port/rest/isales/v1/openapi/campaigns/{vdnId}/callresultdetail/{callId}

New

The interface for querying details about a single outbound call result is added.

7

https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs

Modified

The response parameter url of the interface for obtaining the recording download and playback URL is modified. If a call ID corresponds to multiple recording files, the download and playback URLs of multiple recording files are returned.

1

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create

New

The interface for creating an agent account is added.

2

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/delete

New

The interface for deleting a specified agent account is added.

3

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update

New

The interface for modifying agent account information is added.

4

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query

New

The interface for querying agent account information is added.

5

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/addSkillsToAgent

New

The interface for binding an agent to a skill queue is added.

6

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/releaseAgentBySkillId

New

The interface for unbinding an agent from a skill queue is added.

7

https://Domain name/apiaccess/rest/cc-management/v1/sipPhone/updateSipPhonePassword

New

The interface for changing the softphone number login password of an agent is added.

8

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/queryAgentInfoBySkillId

New

The interface for querying agent information by skill queue ID is added.

9

https://Domain name/apiaccess/rest/cc-management/v1/skill/createSkill

New

The interface for creating a skill queue is added.

10

https://Domain name/apiaccess/rest/cc-management/v1/skill/deleteSkill

New

The interface for deleting a skill queue is added.

11

https://Domain name/apiaccess/rest/cc-management/v1/skill/modifySkill

New

The interface for modifying a skill queue is added.

12

https://Domain name/apiaccess/rest/cc-management/v1/skill/querySkills

New

The interface for querying skill queues is added.

13

https://Domain name/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList

New

The interface for querying access codes of a specified tenant space is added.

14

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/createCalledRoute

New

The interface for creating a binding relationship between an access code, skill queue, and IVR is added.

15

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/deleteCalledRoute

New

The interface for deleting the binding relationships between access codes, skill queues, and IVRs is added.

16

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/modifyCalledRoute

New

The interface for modifying a binding relationship between an access code, skill queue, and IVR is added.

17

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/queryCalledRoute

New

The interface for querying the binding relationships between access codes, skill queues, and IVRs is added.

18

https://Domain name/apiaccess/rest/cc-management/v1/phonearea/getPhoneNoRegionInfo

New

The interface for querying the home region of a phone number is added.

19

https://Domain name/apiaccess/rest/cc-management/v1/ivrFlow/queryIVRFlowList

New

The interface for querying all IVR flows of a specified tenant space is added.

20

https://Domain name/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatifyConfig

New

The interface for querying the IVR flows for satisfaction surveys is added.

21

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/login

New

The interface for answering calls on a mobile phone is added.

22

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/logout

New

The interface for exiting the function of answering calls on a mobile phone is added.

23

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/isOfflineAgent

New

The interface for querying whether a specified agent answers calls on a mobile phone is added.

24

https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls

New

The interface for querying call information of a specified VDN (V2) is added.

25

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryAgentByStatus

New

The interface for querying agent information by agent status in pagination mode is added.

26

https://ip:port/CCFS/resource/ccfs/getRecordFileUrlFromObs

New

The interface for obtaining the recording download and playback URL is added.

27

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The following two monitoring indicators are added:

IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls)

IDX_RATE_AGENT_SUCC_CALL_OUT

(success rate of outbound calls)

28

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday

Modified

The following two monitoring indicators are added:

IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls)

IDX_RATE_AGENT_SUCC_CALL_OUT

(success rate of outbound calls)

29

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

The following two monitoring indicators are added:

IDX_COUNT_TOTAL_AGENT_CALL_OUT (total number of outbound calls)

IDX_RATE_AGENT_SUCC_CALL_OUT

(success rate of outbound calls)

30

https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition

Modified

The following response parameter is added:

inCallAllCostMinute (total charging duration of each call, in minutes)

31

https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition

Modified

The following response parameter is added:

outCallAllCostMinute (total charging duration of each call, in minutes)