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Updated at: Apr 27, 2022 GMT+08:00

Freezing a Customer Account

Function

A partner can freeze an account of a customer associated with the partner by reseller model.

This API will be unavailable soon. For details about how to freeze a customer account, see Freezing a Customer Account.

Web UI

When a customer is associated with a partner by reseller model, the customer account is frozen by default. When the account is frozen, the customer cannot purchase, renew the subscription to, change, or properly use the resources. The partner can select Unfreeze Account when setting the budget for the customer to unfreeze the account.

Alternatively, partners can switch to the My Customers page to unfreeze accounts of reseller customers.

  1. Use your account to log in to HUAWEI CLOUD.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the navigation tree, choose Customer Business > My Customers.
  4. Click Freeze Account in the Operation column in the row of the target customer.

  5. Enter the reason.
  6. Click Get Code and enter the obtained verification code.
  7. Click OK.

    A message is displayed indicating that the account is frozen.

    To unfreeze the customer's account, click Unfreeze Account in the Operation column.

REST API

Partners can freeze accounts of customers associated with the partners in reseller model on the partner sales platform. When the accounts are frozen, the customers cannot purchase, renew the subscription to, change, or properly use the resources.

This API can be invoked using the partner AK/SK or token only.

  1. URI

    POST /v1.0/{partner_id}/partner/customer-mgr/frozens

    The following table describes the parameters.

    Parameter

    Mandatory

    Value Range

    Description

    partner_id

    Yes

    A maximum of 64 characters

    Partner ID (assigned by Huawei).

    For details about how to obtain the partner ID, see How Do I Check the Partner ID?.

    The system does not verify this parameter.

  1. Request

    Request Parameters

    Parameter

    Mandatory

    Type

    Value Range

    Description

    customerIds

    Yes

    List<String>

    A maximum of 10 IDs

    IDs of customers whose accounts are to be frozen

    Customer account ID. For details about how to obtain the customer account ID, see How Do I Obtain Customer's customer_id and domain_id Values?.

    reason

    Yes

    String

    A maximum of 256 characters

    Account freezing reason.

    Request Example

    POST https://bss-intl.myhuaweicloud.com/v1.0/{partner_id}/partner/customer-mgr/frozens HTTP/1.1
    Content-Type: application/json
    X-Auth-Token: MIIPAgYJKoZIhvcNAQcCo...ggg1BBIINPXsidG9rZ
    
    {
    	"customerIds": [
    		"06502440a080d5e90f44c01cbccfa280",
    		"065faa30c880d5ce0fddc007a6cb6f40"
    	],
    	"reason": "Arrears"
    }

  1. Response

    Response Parameters

    Parameter

    Mandatory

    Type

    Value Range

    Description

    error_code

    No

    String

    A maximum of 16 characters

    Error code. This field is not returned when the operation is successful or partially failed.

    For details, see 4.

    error_msg

    No

    String

    A maximum of 1024 characters

    Error description. This field is not returned when the operation is successful or partially failed.

    failDetail

    No

    list<ErrorDetail>

    -

    Error cause description. This field is returned only when the operation is partially failed.

    For details, see Table 1.

    failNum

    No

    Integer

    -

    Number of failures. This field is returned only when the operation is successful or partially failed.

    successNum

    No

    Integer

    -

    Number of successful operations. This field is returned only when the operation is successful or partially failed.

    Table 1 ErrorDetail

    Parameter

    Mandatory

    Type

    Value Range

    Description

    error_code

    Yes

    String

    A maximum of 16 characters

    Error code.

    For details, see Table 2.

    error_msg

    Yes

    String

    A maximum of 1024 characters

    Error message.

    id

    Yes

    String

    A maximum of 256 characters

    ID. The value corresponds to customerId.

    Table 2 Error codes (partial)

    Error Code

    Description

    CBC.0999

    Other errors.

    CBC.5004

    You do not have the operation permission to the customer.

    CBC.5024

    This API cannot be invoked because the association type of the customer is incorrect.

    Example response

    HTTP/1.1 200 OK
    Content-Type: application/json;charset=UTF-8
    Content-Length: length
    Date: response time
    
    {
    	"failNum": 0,
    	"successNum": 2,
    	"failDetail": []
    }

  1. Returned Values
    • 4xx: This class of HTTP status code is intended for situations in which the error seems to have been caused by the client, for example, the request contains bad syntax or incorrect parameters. You must ensure the request is correct.
    • 5xx: This class of HTTP status code is intended for cases in which the Huawei Cloud server is aware that it has encountered an error or is otherwise incapable of performing the request. In this case, contact Huawei Cloud customer service.

    HTTP Value

    Error Code

    Description

    500

    CBC.0999

    Other errors.

    400

    CBC.0100

    Invalid input parameter.

    403

    CBC.0150

    Invalid operation.

    400

    CBC.5004

    You do not have the operation permission to the customer.

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