Freezing a Customer Account

Function

A partner can freeze an account of a customer associated with the partner by reseller model.

This API will be unavailable soon. For details about how to freeze a customer account, see Freezing a Customer Account.

Web UI

When a customer is associated with a partner by reseller model, the customer account is frozen by default. When the account is frozen, the customer cannot purchase, renew the subscription to, change, or properly use the resources. The partner can select Unfreeze Account when setting the budget for the customer to unfreeze the account.

Alternatively, partners can switch to the My Customers page to unfreeze accounts of reseller customers.

1. Use your account to log in to HUAWEI CLOUD.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the navigation tree, choose Customer Business > My Customers.
4. Click Freeze Account in the Operation column in the row of the target customer.

   

5. Enter the reason.
6. Click Get Code and enter the obtained verification code.
7. Click OK.

   A message is displayed indicating that the account is frozen.

   

   To unfreeze the customer's account, click Unfreeze Account in the Operation column.

REST API

Partners can freeze accounts of customers associated with the partners in reseller model on the partner sales platform. When the accounts are frozen, the customers cannot purchase, renew the subscription to, change, or properly use the resources.

This API can be invoked using the partner AK/SK or token only.

1. URI

   POST /v1.0/{partner_id}/partner/customer-mgr/frozens

   The following table describes the parameters.

   Parameter	Mandatory	Value Range	Description
   partner_id	Yes	A maximum of 64 characters	Partner ID (assigned by Huawei). For details about how to obtain the partner ID, see How Do I Check the Partner ID? The system does not verify this parameter.

2. Request

   Request Parameters

   Parameter	Mandatory	Type	Value Range	Description
   customerIds	Yes	List<String>	A maximum of 10 IDs	IDs of customers whose accounts are to be frozen Customer account ID. For details, see How Do I Obtain Customer's customer_id and domain_id Values?
   reason	Yes	String	A maximum of 256 characters	Account freezing reason.

   Example Request

   POST https://bss-intl.myhuaweicloud.com/v1.0/{partner_id}/partner/customer-mgr/frozens HTTP/1.1
   Content-Type: application/json
   X-Auth-Token: MIIPAgYJKoZIhvcNAQcCo...ggg1BBIINPXsidG9rZ
   
   {
   	"customerIds": [
   		"06502440a080d5e90f44c01cbccfa280",
   		"065faa30c880d5ce0fddc007a6cb6f40"
   	],
   	"reason": "Arrears"
   }

3. Response

   Response Parameters

   Parameter	Mandatory	Type	Value Range	Description
   error_code	No	String	A maximum of 16 characters	Error code. This field is not returned when the operation is successful or partially failed. For details, see 4.
   error_msg	No	String	A maximum of 1024 characters	Error description. This field is not returned when the operation is successful or partially failed.
   failDetail	No	list<ErrorDetail>	-	Error cause description. This field is returned only when the operation is partially failed. For details, see Table 1.
   failNum	No	Integer	-	Number of failures. This field is returned only when the operation is successful or partially failed.
   successNum	No	Integer	-	Number of successful operations. This field is returned only when the operation is successful or partially failed.

   Table 1 ErrorDetail

   Parameter	Mandatory	Type	Value Range	Description
   error_code	Yes	String	A maximum of 16 characters	Error code. For details, see Table 2.
   error_msg	Yes	String	A maximum of 1024 characters	Error message.
   id	Yes	String	A maximum of 256 characters	ID. The value corresponds to customerId.

   Table 2 Error codes (partial)

   Error Code	Description
   CBC.0999	Other errors.
   CBC.5004	You do not have the operation permission to the customer.
   CBC.5024	This API cannot be invoked because the association type of the customer is incorrect.

   Example response

   HTTP/1.1 200 OK
   Content-Type: application/json;charset=UTF-8
   Content-Length: length
   Date: response time
   
   {
   	"failNum": 0,
   	"successNum": 2,
   	"failDetail": []
   }

4. Returned Values
   

   • 4xx: This class of HTTP status code is intended for situations in which the error seems to have been caused by the client, for example, the request contains bad syntax or incorrect parameters. You must ensure the request is correct.
   • 5xx: This class of HTTP status code is intended for cases in which the Huawei Cloud server is aware that it has encountered an error or is otherwise incapable of performing the request. In this case, contact Huawei Cloud customer service.

   HTTP Status Code	Error Code	Description
   500	CBC.0999	Other errors.
   400	CBC.0100	Invalid input parameter.
   403	CBC.0150	Invalid operation.
   400	CBC.5004	You do not have the operation permission to the customer.