What Can I Do If Resources Are Not Running Properly?
The resource status includes Normal, Warning, Alarm, and Silent. Warning, Alarm, or Silent may result in resource exceptions. You can analyze and rectify exceptions based on the following suggestions.
Warning
If a minor alarm or warning exists, the resource status is Warning.
Suggestion: Handle problems based on alarm details.
Alarm
If a critical or major alarm exists, the resource status is Alarm.
Suggestion: Handle problems based on alarm details.
Silent
If the ICAgent fails to collect resource metrics, the resource status is Silent. The causes include but are not limited to:
- Cause 1: The ICAgent is abnormal.
Suggestion: In the navigation pane, choose Configuration Management > Agent Management. On the page that is displayed, check the ICAgent status. If the status is not Running, the ICAgent is not installed or abnormal. For details about how to solve the problem, see Table 1.
Table 1 ICAgent troubleshooting suggestions Status
Suggestion
Uninstalled
Installing
Wait for 1 minute to install the ICAgent.
Installation failed
Uninstall the ICAgent by logging in to the server and then install it again.
Upgrading
Wait for 1 minute to upgrade the ICAgent.
Upgrade failed
Uninstall the ICAgent by logging in to the server and then install it again.
Offline
The AK/SK is incorrect or port 30200 or 30201 is disconnected. Solve the issue according to What Can I Do If an ICAgent Is Offline.
Faulty
The ICAgent is abnormal. Contact technical support.
- Cause 2: AOM cannot monitor the current resource.
Suggestion: Check whether your resources can be monitored by AOM. Specifically, AOM can monitor hosts, Kubernetes containers, and user processes, but cannot monitor system processes.
- Cause 3: The resource is deleted or stopped.
Suggestion:
- On the ECS page, check whether the host is restarted, stopped, or deleted.
- On the CCE page, check whether the service is stopped or deleted.
- If an application discovery rule is disabled or deleted, the application discovered based on the rule will also be disabled or deleted. Check whether the application discovery rule is disabled or deleted on AOM.
Usage FAQs FAQs
- What Can I Do If I Do Not Have the Permission to Access SMN?
- What Can I Do If Resources Are Not Running Properly?
- How Do I Set the Full-Screen Online Duration?
- What Can I Do If the Log Usage Reaches 90% or Is Full?
- How Do I Obtain an AK/SK?
- How Can I Check Whether a Service Is Available?
- Why Is the Status of an Alarm Rule Displayed as "Insufficient"?
- Why the Status of a Workload that Runs Normally Is Displayed as "Abnormal" on the AOM Page?
- How Do I Create the apm_admin_trust Agency?
- How Do I Obtain the AK/SK by Creating an Agency?
- What Is the Billing Policy of Logs?
- Why Can't I See Any Logs on the Console?
- What Can I Do If an ICAgent Is Offline?
- Why Can't the Host Be Monitored After ICAgent Is Installed?
- Why Is "no crontab for root" Displayed During ICAgent Installation?
- Why Can't I Select an OBS Bucket When Configuring Log Dumping on AOM?
- Why Can't Grafana Display Content?
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