Help Center/ Identity and Access Management/ User Guide (ME-Abu Dhabi Region) / FAQs/ Security Settings/ Why Am I Not Getting the Verification Code?
Updated on 2023-03-07 GMT+08:00
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Why Am I Not Getting the Verification Code?

When you bind or change the mobile number or email address or reset the password, you need to obtain a verification code for authentication. If you cannot obtain the code, perform the operations described in this section.

Why Am I Not Getting the SMS Verification Code?

  • Check whether the mobile number you entered is correct. If it is incorrect, enter the correct mobile number and try again.
  • Check whether your mobile service has been suspended due to arrears. If it has been suspended, clear the outstanding amount and try again after your mobile service is resumed. You can also change the mobile number associated with your account.
  • In some scenarios, SMS messages may not be delivered due to network issues. In this case, send a verification code again or try again later. Alternatively, install the SIM card in another phone and try again.

If the fault persists after you perform the preceding operations, try email or virtual MFA verification.

Why Am I Not Getting the Email Verification Code?

  • Check whether the email address you entered is correct. If it is incorrect, enter the correct email address and try again.
  • Check whether your mailbox is normal and check the junk mail folder.
  • Mails may not be delivered due to network issues. In this case, send a verification code again or try again later.

If the fault persists after you perform the preceding operations, try SMS or virtual MFA verification.

Parent topic: Security Settings