- What's New
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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Full Name or Enterprise Name
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
- Huawei Cloud Account Information Management
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Can I Use the Same HUAWEI ID for Both Huawei Cloud International and Huawei Cloud Chinese Mainland Websites?
- Can I Use an Email Address to Enable Huawei Cloud Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable Huawei Cloud Services?
- Why Did I Register with Huawei Cloud Chinese Mainland and Not Huawei Cloud International?
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Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access Huawei Cloud Using a HUAWEI ID Not Associated with a Huawei Cloud Account?
- How Do I Know Whether My Account Was Created on the Huawei Cloud Chinese Mainland Website or Huawei Cloud International Website?
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Account Upgrade
- Why Do I Need to Upgrade My Huawei Cloud Account to a HUAWEI ID? Will the Account Upgrade Affect My Huawei Cloud Services?
- Can I Use Huawei Cloud Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My Huawei Cloud Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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Basic Concepts
- Real-Name Authentication
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Others
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Basic Information (for Huawei Cloud Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with Huawei Cloud?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple Huawei Cloud Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the Huawei Cloud International Website?
- Can I Use My Huawei Cloud International Account for the Huawei Cloud Chinese Mainland Website?
- How Do I Complete Huawei Cloud Account Information?
- What Are the Constraints for Huawei Cloud Chinese Mainland or International Website Users to Access Resources in the European Website as a Cloud Alliance User
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Basic Information (for Huawei Cloud Account)
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Basic Information (for HUAWEI ID)
- General Reference
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How Do I Complete Huawei Cloud Account Information?
After you create an account for the Huawei Cloud International website, complete the account information on the Complete Information page or on the Basic Information page.
Completing Account Information on the Complete Information Page
- Go to the Complete Information page.
- Click Send Code, and enter the verification code received by email.
- Click Next.
- Enter a mobile number allocated in the region where your account is registered, click Send Code, and enter the SMS verification code in the text box.
- Click Next.
- Select an account type (Individual or Enterprise), and enter the required information.
- Click Next.
- Bind a credit card to your account by referring to Adding a Payment Method
NOTE:
You have completed your account information. If you do not want to bind a card, click Cancel.
- (Optional) To perform real-name authentication for your account, click Authenticate.
Real-name authentication is required only when you need to purchase cloud resources in Chinese mainland regions. For details, see Real-Name Authentication.
Completing Account Information on the Basic Information Page
- Go to the Basic Information page.
- If you have not bound a mobile number to your account, bind one by performing the following steps. If you have already bound one, go to 3.
- Click Bind.
- Click Verify next to Email.
- Click Send Code, enter the email verification code, and click Next.
- Enter a mobile number, click Send Code, and enter the verification code.
- Click OK.
- Click Bind.
- Complete the basic information about your Huawei Cloud account.
- In the Basic Information area, click Edit.
- Select an account type (Individual or Enterprise), and enter the required information.
NOTE:
You can set the account type on the Edit Information page when the account type has not been specified.
- If your HUAWEI ID has not passed real-name authentication, the account type can be changed from an individual account to an enterprise account, but cannot be changed from an enterprise account to an individual account.
- If your HUAWEI ID has passed real-name authentication, the account type cannot be changed once being set. If you need to change the account type, see Changing the Owner of an Individual Account to an Enterprise.
- In the Basic Information area, click Edit.
- (Optional) To perform real-name authentication for your account, click Authenticate.
Real-name authentication is required only when you need to purchase cloud resources in Chinese mainland regions. For details, see Real-Name Authentication.
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