Help Center/ Database and Application Migration UGO/ User Guide/ Error Codes/ Collection Errors/ UGO.10010004 Failed to load the database certificate
Updated on 2025-06-07 GMT+08:00

UGO.10010004 Failed to load the database certificate

Description

The database certificate failed to be loaded.

Possible Causes

The database certificate file fails to be read.

Handling Suggestion

  1. Take a screenshot of the error.
  2. In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.