Introduction to O&M Event Center
The Haydn O&M Event Center is a one-stop O&M digital platform providing monitoring, alarms, notifications, event conversion, and ITIL-based event SLA management.
For details about how to use the O&M Event Center, see Performing One-Stop O&M on HaydnCSF of Getting Started.
Unified Access of Alarm Sources
The Haydn O&M Event Center can receive alarms from seven sources (Cloud Eye, Zabbix, eSight, AOM, Prometheus, Grafana, and SkyWalking) by service.
Automatic Event Generation
Transfer rules can be configured for alarms to be automatically converted to events.
Refined Scheduling of O&M Engineers
Each service supports refined scheduling. Event tickets can be automatically allocated to O&M engineers based on the scheduling.
Multi-Channel Notifications of O&M Events
O&M events can be sent to on-duty engineers through multiple channels, such as emails, SMS messages, and group messages from DingTalk, WeCom, or WeLink.
Flexible SLA Management of O&M Events
SLAs are controllable and manageable for O&M events and can be configured for each service based on event response and handling. If an SLA expires, a notification will be sent by IM group, email, and SMS message.
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