Adding Gray Rules

A gray rule defines the adaptation rules for customer numbers in a number segment by configuring the start number and end number. After a gray rule is configured, it takes effect only after it is associated with a published IVR flow. When a voice call is transferred to an IVR flow, calls that meet the gray rules will be automatically transferred to the corresponding gray release flow.

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Chatbot Management > Flow Configuration > System.
2. Choose Gray Rule. The rule configuration page is displayed.
   Figure 1 Gray rule list
   

3. Click . The dialog box for adding a rule is displayed.
   Figure 2 Adding a gray rule
   
   • Rule Name: name of a rule. The value can contain a maximum of 128 characters and cannot contain special characters.
   • Begin Number and End Number: strings of a maximum of 32 digits. The number of digits in the start number must be the same as that in the end number, and the end number must be greater than or equal to the start number.

4. Click Complete to save the rule configuration.
5. (Optional) In the gray rule list, click a rule record to expand the rule. You can view the flow information bound to the current gray rule. You can perform the following operations on gray rules:
   • Click Edit corresponding to a gray rule to modify the rule information.
   • Click Delete corresponding to a gray rule to delete the rule.
   • Click View References corresponding to a gray rule to view the flows bound to the rule.
     

     Gray rules that have been used in flows cannot be deleted.