Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Knowledge Dashboard
Updated on 2024-10-12 GMT+08:00
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Querying the Knowledge Dashboard

An operator can view the robot knowledge statistics, including the valid knowledge statistics and hit knowledge distribution.

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose System > Historical Call and click the Knowledge Dashboard tab.
  3. Set the search criteria.

    • If you select By day, the date is mandatory.
    • If you select Last 30 days, data in the last 30 days is queried.

  4. Click Search.

    Figure 1 By day
    Figure 2 Last 30 days

    By day: The statistics of the specified day are queried.

    Last 30 days: The total statistics of the last 30 days are queried.