Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Creating Work Calendar Templates
Updated on 2024-10-12 GMT+08:00
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Creating Work Calendar Templates

A tenant administrator can create a work calendar template to directly reference it in the Time Selection diagram element to reduce the workload.

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose Resource > Work Calendar and click .
  3. Configure work calendar information.

    Figure 1 Add Work Calendar
    • Work Calendar Name: (Mandatory) Field displayed in the Time Selection diagram element. The value must be unique and can contain a maximum of 128 characters, including only letters, digits, spaces, underscores (_), and single quotation marks (').
    • Description: (Optional) The value can contain a maximum of 2048 characters.
    • Week Selection: (Mandatory) At least one day must be selected. After a day is selected, it is regarded as a working day.
    • Service Period: (Mandatory) 1 to 10 service periods must be configured. This parameter is used with Week Selection, both of which are mandatory.
    • Specified Non-service Date: (Optional) A maximum of 50 records are allowed. After a date is specified as a non-service date, it is regarded as a non-working day. This parameter has the highest priority. If a date is specified as both a non-service date and a service date, it is regarded as a non-service date.
    • Specified Service Date: (Optional) A maximum of 50 records are allowed. This parameter is used to specify service dates that are not within the working days specified by Week Selection. After a date is specified as a service date, it is regarded as a working day.

  4. Click Confirm to save the information.
  5. Choose Configuration Center > Chatbot Management > Flow Configuration.
  6. Choose Flow > Orchestration and add a flow. The created work calendar template can be referenced in the Time Selection diagram element.

    Figure 2 Time Selection diagram element

Parent topic: Other Operations