Overview
The OIAP supports the configuration of the chatbots listed in the following table.
|
Chatbot Type |
Function |
Industry-specific |
Example |
|---|---|---|---|
|
Q&A-oriented chatbot |
Provides answers based on customers' questions. The content of the answer is more knowledge-based rather than customer-oriented. |
In vertical domains, technical emphases are placed on the technology of replying to questions directly using the knowledge base and knowledge graph. |
Customer: I am in Tianhe District. Where can I request social security handling? Chatbot: (Query the FAQ knowledge base and find the corresponding answer.) B: Hello, the addresses of service centers of Social Security Bureau are as follows: XXX in Baiyun East Road in Baiyun District; No.101 of Tianhe Building in Tianhe District; XXX in Yuexiu District... |
|
Task-oriented chatbot |
Completes tasks with clear objectives such as booking flight tickets, ordering meals, and subscribing to the RBT service. |
In vertical domains (limited information), technologies such as multi-round dialogs and slot extraction are required. |
Customer: I want to subscribe to a data package. B: We have 5 GB and 10 GB monthly data packages and unlimited data package. Which do you prefer? Customer: 5 GB monthly data package. B: Are you sure you want to subscribe to the 5 GB monthly data package? Customer: Yes. B: (Transfer the service number and 5 GB monthly data package parameter to invoke the service interface for subscribing to the package and receive a success result.) B: OK. You have successfully subscribed to the 5 GB monthly data package. The package takes effect 10 minutes later. B: Do you need other services? |
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