Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Public Resources/ Configuring Email Special List Rules
Updated on 2025-11-07 GMT+08:00
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Configuring Email Special List Rules

A tenant administrator configures the email special list, which is the email address blocklist, to block emails that do not need to be received. Agents cannot send emails to blocklisted email addresses (including email addresses of recipients, Cc recipients, and Bcc recipients).

Prerequisites

  • You have configured the email channel. For details, see Configuring the Email Channel.
  • Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Context

The special list rule takes effect 5 minutes after being configured.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Resource Management > Mailing Special List.
  2. Click Create. In the Creating a Special List Rule dialog box, set rule parameters.

    Figure 1 Creating a Special List Rule page
    Table 1 GUI elements on the Creating a Special List Rule page

    Element

    Description

    Rule Name

    Enter a customized rule name.

    Rule Description

    Enter a description, which is optional.

    Enable

    Determine whether to enable the rule after the configuration is complete.

    This switch is turned on by default. Retain the default setting.

    Channel Selection

    Select the email channel to which the rule applies.

    • Email channels configured for the tenant
    • All channels (all email channels)

    Validity Period
    Set the validity period of the rule.
    • At least one of the start time and end time must be set.
    • If the end time is not set, the validity period is from the start time to the maximum expiration time, which is 2038-1-18 23:59:59.
    • If the start time is not set, the validity period starts from the current time.
    • By default, the rule takes effect immediately, and the validity period is set to the maximum value, which is from the current time to 2038-01-18 23:59:59.

    Add

    Add a blocklisted email address.

    Email Address

    Enter a blocklisted email address.

    Delete a blocklisted email address that has been added.

  3. Click Save to save the new email special list rule.