Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Public Resources/ Configuring the Channel Special List
Updated on 2025-11-07 GMT+08:00
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Configuring the Channel Special List

A tenant administrator can restrict specified or all channels by special list level.

Prerequisites

  • A special list level whose Special List Type is Black List has been created according to 2.
  • Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Choose Configuration Center > Resource Management > Channel Special List and click Create.
  2. Set channel special list information.

    • Special List Level: Select a special list level.

      After Special List Level is set, Special List Type Name, Restriction Mode, Restricted duration (hour), and Status are automatically filled in.

    • Restricted Channel Type: Select Email or SMS.
    • Application Mode: Select All of them or Designated Channel.
    • Restricted Channels (mandatory when Application Mode is set to Designated Channel): Select an existing channel.
      • Click Add. Multiple channels can be restricted.
      • For the same special list level and channel type, the specified channel must be unique.
      • For the same special list level and channel type, if Application Mode is All of them, no more channel special list records can be added.

  3. Click Save.