Monitoring Gateways

Prerequisites

Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

1. Sign in to the AICC as an administrator and choose Configuration Center > System Management > Gateway Monitoring.
   

   Note: The M365 email gateway configuration is not displayed on the Gateway Monitoring page.

   Figure 1 Gateway Monitoring page
   

2. Set data filter criteria.
   • Enter a gateway name and click to search for the gateway status based on the gateway name.
   • Organization Unit:
     • If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes:
       • For accounts without the View All Organization Data permission in System Public Permissions:
         • If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessible Organizations configured on the Employee Info page can be selected.
           

           If accessible OUs are configured both on the Employee Info and Organization Unit pages, the permissions on the accessible OUs configured on the Employee Info page take precedence.

         • If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the data under the OU (excluding sub-OUs) to which the current business account belongs can be viewed.
         • If the View Lower-Level Organization Data permission under System Public Permissions is configured, the data under the sub-OUs of the OU to which the current business account belongs can be viewed.
       • Accounts with the View All Organization Data permission under System Public Permissions configured: All OUs can be selected.
       • Operations supported for OU selection:
         • Include Sub-Organizations: When this option is selected, the selected OUs and their sub-OUs are selected by one click.
         • Load Lower-Level Data: If this option is selected, you can select the selected OU and its sub-OUs for Gateway Name.
           

           Before using this parameter, ensure that all the following conditions are met:

           • The Whether to enable the capability to load and query lower-level data parameter has been set to Yes on the Configuration Center > System Management > Tenant Parameter > Tenant parameters > Unified Public Configuration > Common page.
           • Relevant OU permissions have been configured. Either of the following is acceptable:
             • When the View All Organization Data permission under System Public Permissions has been granted, select an OU which is not at the lowest level.
             • When the View Lower-Level Organization Data permission under System Public Permissions is configured, select the home OU to which the current account belongs or its sub-OU, and ensure that the selected OU is not at the lowest level.
       • The number of OUs that can be selected is specified by the value of the system parameter Maximum number of OU organizational unit queries on the Configuration Center > System Management > System Parameter > System parameters > Unified Public Configuration > Common page.
     • If the preceding tenant parameter is set to No, the Organization Structure parameter is not displayed.
   • Click More to expand advanced search criteria. Set Mspld and Status, and click Search to filter detailed data.
   • Click to refresh real-time data or search for data based on filter criteria.

3. Configure the gateway connection status.
   • Select multiple gateways in Connection error state and click to disconnect them in batches.
   • Select multiple gateways and click to rebuild them in batches.
   • Click Disconnected or Rebuilding in the Operation column corresponding to a gateway to update its connection status.