Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring the Preconfiguration Intelligent Flows/ Configuring the SmartCare Flow/ Configuring a Domain and an Intention
Updated on 2025-11-07 GMT+08:00
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Configuring a Domain and an Intention

  1. Choose Configuration Center > Chatbot Management > Semantic Understanding > Knowledge Management > Domain Management, and click Create to create a domain.

    Figure 1 New Domain page

  2. Find the domain created in 1 and click Active to activate the domain.
  3. Choose Knowledge Management > Intention Management and select the domain created in 1.
  4. Create the voice and data intentions and set the information on the Corpus and Response tab pages by referring to the following figures. The corpora can be set based on site requirements.

    Figure 2 Setting voice corpus information
    Figure 3 Setting voice response information
    Figure 4 Setting data corpus information
    Figure 5 Setting data response information

  5. Click Save to save the intention.
  6. Select the intentions and click Train to train them.