Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Performing Other Agent Operations/ Configuring Personalized Common Phrases

Updated on 2023-09-20 GMT+08:00

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Configuring Personalized Common Phrases

Prerequisites

None

Procedure

Choose Configuration Center > Workbench Configuration > Personalized Common Language.
Click , set Phrase Type on the right, and click to save the category.

Click to modify the category.
Select a common phrase category, click Add in the lower right corner of the page, enter a common phrase, select a shortcut (optional), and click Save.

Follow-up Procedure

View the configured personalized common phrase and its shortcut in Multimedia on the right of the online chat workbench.

Parent topic: Performing Other Agent Operations

Previous topic: Configuring Personalized Information

Next topic: Sending Notifications

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