Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set Session Transfer Due to No Agent Reply?

Updated on 2025-01-23 GMT+08:00

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How Do I Set Session Transfer Due to No Agent Reply?

Procedure

Click to enable Session Transfer Due to No Agent Reply.
Set Agent Reply Timeout Period and Prompt for Agent Reassignment.
- Agent Reply Timeout Period: The value is an integer ranging from 1 to 5 and must be less than or equal to that of Customer Reply Timeout Period.
- Prompt for Agent Reassignment: The value can contain a maximum of 256 characters.
  
  You do not need to set this parameter for the email and SMS channels.
Click The next step or Saved to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set Session End Due to No Customer Reply?

Next topic: How Do I Set Session Transfer?

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