Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set Session Transfer Due to No Agent Reply?

Updated on 2024-10-12 GMT+08:00

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How Do I Set Session Transfer Due to No Agent Reply?

After Session Transfer Due to No Agent Reply is enabled, the timeout period for session transfer due to no agent reply and prompt message for agent reassignment can be customized.

Procedure

Click to enable Session Transfer Due to No Agent Reply.
Set Agent Reply Timeout Period and Prompt for Agent Reassignment.
- Agent Reply Timeout Period: The value is an integer ranging from 1 to 5 and must be less than or equal to that of Customer Reply Timeout Period.
- Prompt for Agent Reassignment: The value can contain a maximum of 256 characters.
  
  You do not need to set this parameter for the email and SMS channels.
Click The next step or Saved to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set Session End Due to No Customer Reply?

Next topic: How Do I Set Session Transfer?

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