Freezing an Account

You need to be authorized by your distributor to freeze accounts for your customers.

When a customer associates with you in the reseller model, the customer's account will be frozen upon association by default. You can freeze or unfreeze accounts for customers after being authorized by your distributor.

Impacts of Freezing Only Accounts

If a customer's account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

The following table describes the impacts on customers associated in the reseller model after their accounts are frozen.

Resource Type	Supported Operation	Operation Not Supported
Yearly/monthly	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing resources Changing billing mode to pay-per-use Managing resources Deleting resources
Pay-per-use (pay-per-use and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing billing mode to yearly/monthly Managing resources Deleting resources

Procedure

Sign in to Huawei Cloud as a partner.
Click Partner Center in the drop-down list of your account name.
In the top navigation bar, select Sales > Customers > Customer Management.
Click Freeze Account in the Operation column in the row of the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account is frozen.
- If you have enabled the verification code function, a verification code will be required.
- To unfreeze a customer account, click More > Unfreeze Account in the Operation column. For details, see Unfreezing an Account.