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- Product Bulletin
- Function Overview
- Service Overview
- Getting Started
-
User Guide (End Users)
- Getting to Know Workspace
- Introduction to Terminals
- Logging In to a Desktop Using an SC
- Logging In to a Desktop Using a TC
- Logging In to a Desktop Using a Mobile Terminal (Android)
- Desktop Assistant
- Changing the Login Password
- Forbidden Operations
- Configuring Dual-Screen Display
- Common Function Configuration
- Change History
-
User Guide (Administrators)
- Overview
-
Desktops
- Managing Desktops
- Collaborative Desktops
- Assigning Desktops
- Unbinding a User
- Viewing Desktops That Fail to Be Created
- Modifying Specifications
- Recomposing a System Disk
- Adding a Disk
- Expanding the Disk Capacity
- Deleting a Disk
- Managing Tags
- Converting a Desktop to an Image
- Configuring a Desktop Network
- Changing the Desktop Billing Mode
- Renewing a Yearly/Monthly-Billed Desktop
- Unsubscribing from a Desktop
-
Desktop Pools
- Managing Desktop Pools
- Viewing Desktops That Fail to Be Created in the Desktop Pool
- Modifying Specifications
- Adding a Desktop to a Desktop Pool
- Recomposing a System Disk
- Adding Disks
- Expanding the Disk Capacity
- Deleting Disks
- Creating an Image
- Adding Users or User Groups
- Removing Users or User Groups
- Renewing a Yearly/Monthly-Billed Desktop Pool
- Unsubscribing from a Desktop Pool
- Users
- User Groups
- Policy Management
- OU Management
-
Tenant Configuration
-
Basic Configuration
- Configuring an AD Domain
- Configuring AD Domain Certificate Authentication
- Changing the Domain Administrator Password
- Modifying Domain Configurations
- Changing the Internet Access Mode
- Changing the Service Subnet
- Canceling a Service
- Reactivating a Service
- Configuring Whether to Block Notification Emails for Desktop Unsubscription or Deletion
- Multiple VPCs for Workspace
- VPC Sharing for Workspace
- Enabling NAT Mapping for Direct Connect
- Configuring User Log Collection
- Upgrading Client and VM Components and Rotating Authentication Credentials
- Other
- Authentication Configuration
- Other
-
Basic Configuration
- Internet Access Management
- Monitoring and Analysis
- Tasks
- O&M
- Application Center
- Private Images
- Permission Management
- Data Backup and Restoration
- Common Function Configuration
- Monitoring
- Subscribing to an Event
- Change History
- Best Practices
-
FAQs
-
FAQs for Administrators
- What Are the Features and Advantages of Workspace?
- How Is Workspace Charged?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Add a Disk?
- How Do I Connect the Desktop to a Local Printer?
- How Do I Connect the Desktop to a Network Printer?
- How Do I Do If the Desktop Fails to Connect to the AD?
- Can I Change the User Authentication Mode of the Desktop?
- How do I Enable LDAPS on the AD Server?
- How do I Export the Root Certificate of an LDAPS-enabled AD server?
- What If I Fail to Purchase a Desktop?
- How Do I Do If the Functions of Purchasing a Desktop, Creating a User, Creating a Policy, and Enabling the Internet are Unavailable?
- Can I Use Private Images to Purchase Desktops?
- How Many Private Images Can Be Created on Workspace at Most?
- What Are the Network Requirements for Logging In to Desktops?
- How Do I Do If My Desktop Cannot Access the Internet?
- How Do I Configure Workspace to Access the Internet?
- How Do I Configure Workspace to Access the Enterprise Intranet?
- How Do I Enable the Internet on Other Cloud Service Pages?
- How Do I Copy Files Between a Desktop and a Local Storage Device?
- What If I Lost the Administrator Password?
- How Does an Administrator Unlock an End User Account?
- How Do I Do If an End User Fails to Log In to a Desktop?
- How Do I Back Up and Restore a Desktop?
- How Do I Do If a Message Is Displayed Indicating Duplicate Policy Names During Policy Import?
- How Do I Do If a User Cannot Be Bound to a Client Using the Dynamic Verification Code of the Previously Bound MFA Device?
- How Do I Do If the Message "Insufficient permissions for the IAM account. Security Administrator permissions required." Is Displayed When I Enable an Agency?
- How Do I Do If a User Does Not Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Add Resources to or Remove Resources from an Enterprise Project After Purchasing Workspace?
- Why Can't I Start a Pay-per-Use Cloud Desktop?
- How Do I Enable IPv6 on Workspace?
- How Do I Enable RDP on Workspace?
- How Do I Configure Security Group Rules When Using a Custom Security Group?
-
FAQs for End Users
-
Desktop Usage Issues
- How Do I Do If the Desktop Freezes?
- How Do I Do If the Disk Space Is Insufficient?
- How Do I Enter the CLI Mode?
- How Do I Do If My Desktop Cannot Connect to the Internet?
- Do Cloud Desktops Support Personalized Settings?
- How Do I Take a Screenshot?
- How Do I Do If the Printer Cannot Be Used?
- What If I Can't Use Network Printers on Workspace?
- How Do I Download the Software?
- How Do I Do If Data Disks of a Windows Desktop Cannot Be Found After Recomposing the System Disk?
- What Do I Do If I Cannot Copy Files Between a Desktop and a Local Storage Device?
- How Do I Do If the Desktop Screen Cannot Be Adapted?
- How Do I Do If I Cannot Receive an Email for Creating a Desktop or Assigning a User?
- How Do I Manually Configure Time Synchronization on a Windows Desktop?
-
Login Issues
- How Do I Do If I Forget the Password?
- What If the Account Is Locked?
- What Devices Can Be Used to Log In to a Desktop?
- What If I Fail to Log in to a Desktop?
- How Do I Do If I Cannot Pass Multi-Factor Authentication?
- How Do I Do If the System Displays a Message Indicating that the Login Fails Due to Policy Restrictions?
- Terminal Binding Problems
-
OS Issues
- Can I Update the Desktop OS?
- What OSs Can Run on Workspace?
- Which Software Cannot Be Uninstalled?
- Which Files Cannot Be Deleted?
- Which Software Cannot Be Upgraded?
- Which Ports Cannot Be Deleted?
- Which Commands Cannot Be Executed?
- How Do I Query the System Information?
- Is There Any Help Document for OSs?
-
Desktop Usage Issues
- Change History
-
FAQs for Administrators
- SDK Reference
-
API Reference
- Before You Start
- Overview
- Calling APIs
-
Workspace APIs
- Huawei Cloud Workspace
-
Desktop
- Creates a desktop.
- Queries desktops.
- Deletes one desktop.
- Queries details about one desktop.
- Deletes desktops in batches.
- Deregistering Desktops in Batches
- Queries the desktop details list.
- Performs operations on the desktop.
- Modifies specifications.
- Rebuild a Desktop
- Query the Desktop Network
- Switching a Desktop Network
- Desktop Statistics
- User
- User Group
- Disk
- Connection information
- Access policy
- Product Packages
- Authentication configuration
- Quota
- Image
- AZ
- Desktop Tag
- Task.
- Network
-
Binds a terminal to a desktop.
- Queries the configuration of the switch for binding a terminal to a desktop.
- Configures the switch for binding a terminal to a desktop.
- Queries terminal-desktop binding configurations.
- Adds a terminal-desktop binding configuration.
- Modifies a terminal-desktop binding configuration.
- Deletes a terminal-desktop binding configuration.
- Appendix
- Change History
-
User Guide (Application Streaming)
- Overview
-
Administrator Operation Guide
- Operation Procedure
- Logging In to the Workspace Application Streaming Console
- Enabling the Service
- Creating a User
- Applications and Images
- Server Groups
- Application Groups
- User Management
- Policy Groups
- Monitoring Analysis
- OU Management
- Application Internet Access Management
- Upgrading Protocol Components
- Scheduled Tasks
- Storage
- Tenant Configuration
- Private Images
- Configuring Personalized Data
- Subscribing to an Event
- Permissions Management
- Configuring Common Functions
-
FAQs
- What Is the Relationship Between Workspace Application Streaming and Workspace?
- What Types of Applications Can Be Published?
- What Can I Do If an Application Fails to Be Published?
- How Do I Deploy a Windows AD Server?
- How Do I Deploy an RD Licensing Server?
- How Do I Configure RDS Licensing and Security Policies?
- How Do I Create a User OU on the AD Server?
- How Do I Create a User Group on the AD Server?
- How Do I Create a User on the AD Server?
- How Do I Configure Network Connection Between Workspace Application Streaming and the Windows AD?
- How Do I Log in to an APS?
- How Do I Purchase the NAT and EIP Services to Enable Cloud Applications to Be Accessed Through the Internet?
- How Do I Check My Quotas?
- How Do I Increase My Quotas?
- How Do I Do If the Application Operation Page Has Black Borders and Cannot Be Moved?
- How Do I Do If an End User Fails to Log In to a Cloud Application?
- How Do I Reset a User Password?
- How Do I Do If I Fail to Add a Computer Back to the Domain?
- How Do I Add an ECS to the Domain of an APS?
- How Do I Use the GPO Group Policy to Make a Domain User Become a Local Administrator of a PC?
- How Do I Install Sandbox Software?
- How Do I Do If There Is No Sound or the Screen Is Frozen While There Is Sound When Using Google Chrome or Bilibili Player for Video Playback?
- How Do I Do If the Window Cannot Be Dragged When the Sandbox Application Is Started?
- RD License Server Fails to Be Added to the AD domain
- Error Code 6030/6047 Reported When Accessing a Shared Desktop Application
- File Resources on the APS Cannot Be Automatically Refreshed During Workspace Application Streaming Operations
- How Do I Update or Add an Application?
- How Do I Authorize an IAM User to Use Workspace Application Streaming?
- How Do I Calculate the Number of Concurrent Sessions of a Cloud Application?
- What If I Can't Open a Cloud Application?
-
Terminal User Operation Guide
- Process
- Using an Application on a Soft Client
- Using an Application on a Thin Client
-
FAQs
- How Do I Do If the Cloud Application Cannot Be Used?
- How Do I Do If I Cannot View Cloud Applications on Desktops?
- How Do I Do If I Forget the Password?
- How Do I Do If the Account is Locked?
- How Do I Do If I Fail to Log In to the Client?
- How Do I Enable a Local Storage Device to Copy Files to an APS?
- How Do I Recover Important Files and Documents from the Sandbox to the Local Computer?
- How Do I Delete a Sandbox?
- How Do I Remove the Yellow Border of an Application After the Sandbox Application Is Started?
- Change History
- General Reference
Copied.
APS Management
Scenarios
Administrators can maintain, restart, or rename servers in a primary/standby server group.
Procedure
- Log in to the Workspace Application Streaming console as an administrator.
- In the navigation pane, choose Server Groups.
- Click a server group name and perform operations listed in Table 1 as required.
Table 1 Server operations Operation
Procedure
Description
View APS information
- Select All, Maintaining, or Non-maintenance from the Maintenance Status drop-down list. Administrators can filter the required servers by instance name, instance ID, server name, or server IP address, and click
to filter.
Administrators can filter the required servers.
Modify a server name
- Click
next to Name.
- Enter the new name and click √.
NOTE:
The server name can contain 1 to 64 characters, including uppercase letters, lowercase letters, digits, hyphens (-), and underscores (_).
If a server name is misleading, administrators can rename the server.
Stop a server
- Select the servers to be stopped and click Shut Down in the upper left corner to stop them in batches. Alternatively, locate the row that contains the target server and click More > Shut Down in the Operation column to stop the server.
- Select Confirm.
- Click Yes.
Administrators can stop a server. After the server is stopped, applications cannot run on the server.
Start a server
- Select the servers to be started and click Start in the upper left corner to start them in batches. Alternatively, locate the row that contains the target server and click More > Start in the Operation column to start the server.
- Select Confirm.
- Click Yes.
Administrators can start a stopped server so that applications can run on the server.
Restart a server
- Select the servers to be restarted and click Restart in the upper left corner to restart them in batches. Alternatively, locate the row that contains the target server and click More > Restart in the Operation column to restart the server.
- Select Confirm.
- Click Yes.
Administrators can restart a server.
Maintain a server
- Select the servers to be maintained and click More > Maintain in the upper left corner to maintain them in batches. Alternatively, locate the row that contains the target server and click More > Maintain in the Operation column to maintain the server.
- Select Confirm.
- Click Yes.
Administrators can select a server for maintenance. In this case, applications cannot run on the server.
Cancel server maintenance
- Select the servers whose maintenance needs to be canceled and click More > Cancel Maintenance in the upper left corner to cancel the maintenance of the selected servers in batches. Alternatively, locate the row that contains the target server and click More > Cancel Maintenance in the Operation column to cancel maintenance of the server.
- Select Confirm.
- Click Yes.
Administrators can cancel the maintenance of a server so that applications can run on the server.
Remotely log in to a server
- Click Remote Login in the Operation column. The server screen lock page is displayed.
- Click Send CtrlAltDel in the upper right corner.
- Enter the account and password to log in.
Administrators can remotely log in to a server.
Renew a server
- Select the servers to be renewed and click More > Renew in the upper left corner to renew them in batches. Alternatively, locate the row that contains the target server and click More > Renew in the Operation column to renew the server.
- Click Yes.
Administrators can renew a yearly/monthly server.
Rejoin a domain
- Select the servers to rejoin the domain and click More > Rejoin Domain in the upper left corner to add them in batches. Alternatively, locate the row that contains the target server and click More > Rejoin Domain in the Operation column to add the server to the domain.
- Confirm the operation.
- Click Yes.
NOTE:
Rejoining a domain is supported only when the AD is interconnected with.
If login to a server fails, you can rejoin a domain.
NOTE:
If rejoining a domain fails, rectify the fault by referring to How Do I Do If I Fail to Add a Computer Back to the Domain?.
Update a virtual IP address
- Select the servers whose virtual IP addresses need to be updated and click More > Update Virtual IP in the upper left corner to update them in batches. Locate the row that contains the target server and click More > Update Virtual IP in the Operation column to update the virtual IP address for the server.
- Select Confirm and click Yes.
If the virtual IP address of the server is abnormal, you can update the virtual IP address.
Change the OS
- For one APS: Select the desired server and choose More > Image > Switch Operating System in the Operation column. The page for changing the OS is displayed.
- For multiple APSs: Select the desired APSs and choose More > Image > Switch Operating System above the list.
- Click
on the right of Server Group Image and select an OS and image as required.
- Determine whether to select Automatically upgrade protocol components.
NOTE:
After this option is selected, if the version of the component in your image is too early, the component will be upgraded, which may prolong the time needed for completing the operation.
- Enter rebuild in the text box as prompted.
- Click OK.
NOTE:
- Changing the OS will clear the system disk data. Back up the data in advance.
- This operation is applicable only to images of the same type, such as paid images with the same source and price, and free images.
- If the image types are different, you are advised to purchase a new server.
If a server malfunctions and cannot be restored, you can change the OS.
Reinstall the OS
- For one APS: Select the desired server and choose More > Image > Reinstall Operating System in the Operation column. The page for reinstalling the OS is displayed.
- For multiple APSs: Select the desired APSs and choose More > Image > Reinstall Operating System above the list.
- Determine whether to select Automatically upgrade protocol components.
NOTE:
After this option is selected, if the version of the component in your image is too early, the component will be upgraded, which may prolong the time needed for completing the operation.
- Enter rebuild in the text box as prompted.
- Click OK.
NOTE:
Reinstalling the OS will clear the system disk data. Back up the data in advance.
If a server malfunctions and cannot be restored, you can rebuild the image.
- Select All, Maintaining, or Non-maintenance from the Maintenance Status drop-down list. Administrators can filter the required servers by instance name, instance ID, server name, or server IP address, and click
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