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Service Overview
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Consulting and Planning
- Cloud Video Consulting and Planning Service
- Database Consultancy Service
- IaaS Adoption Planning and Design
- PaaS Adoption Planning and Design
- Cloud DR and backup consulting service
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Deterministic Operations Planning and Design
- Statement of Work (SOW)
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FAQs
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About the Service
- What is deterministic operations planning and design service?
- What services does the deterministic operations planning and design service provide?
- What are the service content and application scenarios?
- What are the advantages of the deterministic operations planning and design service?
- How long is the validity period of a deterministic operations planning and design service order?
- Can I use this service from regions off Huawei Cloud?
- How do I contact Huawei Cloud to learn more about this service?
- How long will I get a reply in a remote consultation?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- GaussDB(DWS) Consulting and Planning Service
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Cloudification and Implementation
- Cloud Migration Service
- Cloud Video Delivery Service
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Database Migration Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What Is Database Migration Service?
- What Services Items Are Included in Database Migration Service?
- What Are the Service Content and Scenarios?
- What Are the Advantages of the Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responded to in a Remote Consulting Service?
- Service Purchase
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Service Delivery
- Can the Service Be Delivered on Site?
- How Long Does It Take for Service Delivery After the Order Is Placed?
- What Are the Working Days?
- What Are the Final Deliverables from the Service?
- Is the Service Available Outside China?
- How Do I Use Database Migration Service?
- Is the Service Refundable During Its Delivery?
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Service Consultation
- Billing
- Data Element Integration and Implementation
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Landing Zone Design and Implementation
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Landing Zone Design and Implementation?
- What Services Does Landing Zone Design and Implementation Provide?
- What Are the Service Contents and Scenarios of Landing Zone Design and Implementation?
- What Are the Advantages of Landing Zone Design and Implementation?
- How Long Is the Validity Period of a Landing Zone Service Order?
- Can I Use This Service for Sites Not on Huawei Cloud?
- How Can I Learn More About This Service?
- How Long Will I Get Responses in a Remote Consulting?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- Cloud Backup and Disaster Recovery Delivery Service
- Data Cloudification Design and Implementation Service
- GaussDB(DWS) Cloud Migration and Implementation Service
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O&M and Management
- Huawei Cloud O&M Service
- Deterministic SRE Support Services
- aPaaS Deterministic O&M
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DevSecOps O&M
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Huawei Cloud DevSecOps O&M Management Service?
- What Services Can Huawei Cloud DevSecOps O&M Management Service Provide?
- What Are the Service Contents and Scenarios of Huawei Cloud DevSecOps O&M Management Service?
- What Are the Advantages of Huawei Cloud DevSecOps O&M Management Service?
- Can I Use the Service from Sites off Huawei Cloud?
- How Can I Learn More About This Service?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
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CDN O&M Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What is Huawei Cloud CDN O&M Service?
- What are the subservices of Huawei Cloud CDN O&M Service?
- What are the service content and scenarios of Huawei Cloud CDN O&M Service?
- What are the advantages of Huawei Cloud CDN O&M Service?
- Can I use this service off Huawei Cloud?
- What is the validity period of Huawei Cloud CDN O&M Service?
- Is the professional service a must-have for all customers of Huawei Cloud CDN?
- Can customers of Huawei Cloud (International) purchase Huawei Cloud CDN O&M Service?
- How can I learn more about this service?
- About Service Purchase
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About Service Delivery
- Can this service be delivered onsite?
- How long will it take to deliver the service after I place an order?
- What are the working hours?
- What are the final deliverables of Huawei Cloud CDN O&M Service?
- Is this service available outside the Chinese mainland?
- How do I use Huawei Cloud CDN O&M Service?
- Can I apply for a refund when Huawei Cloud CDN O&M Service is being delivered?
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About the Service
- Billing
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IoT O&M and Management Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is IoT O&M and Management Service?
- What services can IoT O&M and Management Service provide?
- Service Content and Scenario
- What are the advantages of the IoT O&M and Management Service?
- How Long Is the Validity Period of the IoT O&M and Management Service?
- Can I Provide Services for Sites Outside HUAWEI CLOUD?
- How do I conduct service consultation?
- How long can I reply to the remote service consultation?
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About Service Purchase
- How do I place an order for services?
- Whether the number of times the service is purchased and used is limited.
- Do you need to buy other supporting services first to buy this service?
- How much is the IoT O&M and Management Service charged?
- Does the service support change?
- Does the service support refund?
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About Service Delivery
- Is on-site service available?
- How long can the service be completed after the order is placed?
- Service hours of the staff?
- What are the final deliverables obtained by using the IoT O&M and Management Service?
- Is the service available to users outside China?
- How Do I Use the IoT O&M and Management Service?
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About the Service
- Billing
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Optimization and Improvement
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Database Development Support Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Database Development Support Service?
- What Services Items Are Included?
- What Are the Service Content and Scenarios?
- What Are the Advantages of Database Development Support Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responses in a Remote Consulting?
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About Service Purchase
- How Do I Place an Order?
- Is There a Limit on How Many Times This Service Can Be Purchased?
- Do I Need to Purchase Other Related Services Before Purchasing Database Development Support Service?
- How Is Database Development Support Service Billed?
- Can I Change or Unsubscribe from this Service?
- Is the Service Refundable?
- About Service Delivery
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About the Service
- Billing
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Big Data Optimization and Improvement Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What is the big data optimization and improvement service?
- What functions does the big data optimization and improvement service provide?
- What are the service content and scenarios?
- What are the advantages of the big data optimization and improvement service?
- What is the validity period of the Big Data Optimization and Improvement Service?
- Can I use this service from sites off Huawei Cloud?
- Service Purchase
- Service Delivery
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Service Consultation
- Billing
- Cloud Storage Optimization Service
- Storage Security Optimization Service
- GaussDB(DWS) Optimization and Support Service
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Database Development Support Service
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Consulting and Planning
- User Guide
- General Reference
Copied.
What Are the Advantages of Remote O&M Technical Support?
Item |
Advantage |
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Faster Service Ticket Handling |
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Direct Expert Support |
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Dedicated Chat Group |
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Service Response SLA |
Service response SLA ensured: The response time varies depending on the fault severity. Specifically, the response time for an unavailable core production system must be within 15 minutes, an unavailable production system within 30 minutes, a faulty production system within 3 hours, a faulty system within 8 hours, and general guidelines within 16 hours. |
Requirement Tracking |
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Event Notifications |
Cloud event notifications: If there are any emergencies, such as security vulnerabilities, viruses, and backbone network faults, or if there are any Huawei Cloud changes that may affect your services, the technical service engineer will promptly notify you in a dedicated chat group. This helps you perceive and handle faults in a timely manner. |
- As for dedicated chat groups, if you are international Chinese enterprises, use WeCom groups. If you are local enterprises, use HUAWEI CLOUD WeLink chat groups.
- Huawei Cloud pre-sales solution engineers continuously track requirements.
- Event Notifications are only available for V4 customers and above.
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