Help Center/ Huawei Cloud EulerOS/ Service Overview/ Support Plans
Updated on 2024-10-22 GMT+08:00
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Support Plans

Huawei provides both full support and extended support for the lifecycle of HCE.

When a version is referred, all minor versions are included. For example, HCE V2 includes HCE 2.0 and later HCE 2.x versions.

  • 2-year full support: Free software maintenance and technical support are supported. The support services include compatibility support (including CPUs, disks, NICs, and features), troubleshooting, and CVE fixing.
  • 4-year extended support: Free software maintenance and technical support are supported, but only for troubleshooting and CVE fixing.
  • (Optional) 2-year extended support: Only troubleshooting and CVE fixing for some software packages are provided. You will be billed for the additional support.

Open-Source Software Notice

HCE provides an open source software notice along with the product.

Open source software licenses are granted by their holders. Open source licenses prevail all other license information with regard to the respective open source software contained in the product, including but not limited to the End User Software Licensing Agreement. This notice is provided on behalf of Huawei Technologies Co., Ltd. and any of its local subsidiaries which may have provided this product to you in your local country.

Download the notice on Huawei Cloud EulerOS 2.0 open source software.