Updated on 2024-10-18 GMT+08:00
How Do I Unfreeze a Cluster?
Cause Analysis
If your account balance is insufficient and fee deduction fails, the retention period starts. During the retention period, the service resources will be frozen and cannot be used, but resources and data are reserved.
Handling Procedure
To unfreeze the clusters, you need to top up your account to ensure that the account balance is not 0. For details, see Renewal After a cluster is unfrozen, the cluster status changes to Available.
Parent topic: Billing FAQs
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