Help Center/ Server Migration Service/ User Guide (Kuala Lumpur Region)/ FAQs/ Agent Installation and Startup/ How Do I Fix Error "INTERNAL ERROR: cannot create temporary directory!" When I Start the Agent?
Updated on 2024-03-15 GMT+08:00
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How Do I Fix Error "INTERNAL ERROR: cannot create temporary directory!" When I Start the Agent?

Symptom

When you started the SMS-Agent-Py2, you received error message "INTERNAL ERROR: cannot create temporary directory!"

Possible Causes

Some files will be generated in a temp directory of the C: drive when you install the Agent. This error occurs if the available space of the C: drive is insufficient or if you do not have the permission to create a temp directory there.

Solutions

  • Check how much space is available on the C: drive. If there is not enough space, clean up the drive.
  • Check whether you can create a temp directory on the C: drive. You may need to obtain write permissions.