Help Center/ MetaStudio/ FAQs/ About the Service/ What If My Account Is Frozen, Deleted, or Has a Low Balance?

Updated on 2025-08-22 GMT+08:00

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What If My Account Is Frozen, Deleted, or Has a Low Balance?

**Table 1** Handling methods
Level-1 Category	Level-2 Category	Handling Method
Freezing	Frozen resources	See When Can a Frozen Resource Be Unfrozen?
Freezing	Frozen accounts	See In What Circumstances Will Huawei Cloud Services Be Frozen?
Deletion	Account deletion	See Deleting a Huawei Cloud Account.
Insufficient balance	Insufficient account balance	You need to top up your account in time. If pay-per-use billing is enabled on MetaStudio, you can disable it to avoid overspending. You can configure the Balance Alert function on the Billing Center > Overview page. When your balance drops below the threshold, the system automatically notifies you by SMS or email. If your account is in arrears, top up your account in time.

Parent topic: About the Service

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

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