What Are Common Software/Firmware Upgrade Errors

Updated on 2022-02-24 GMT+08:00

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During the software/firmware upgrade, you can view the error description in the task list on the Execute Detail tab. Table 1 describes common error codes.

**Table 1** Error codes
Failure Cause	Description	Recommendation
Device Abnormal is not online	The device is not online.	Check whether the device is online.
Task Conflict	A task conflict occurs.	Check whether a software/firmware upgrade is being performed for the current device.
The task failed to start, unable to find protocol service based on device information	Failed to start the task.	The basic information such as the device manufacturer ID, device type, device model, and device protocol does not match those in the profile.
Waiting for the device online timeout	Waiting for the device to go online times out.	Check whether the device is connected to the network.
Waiting for report cellId timeout	Waiting for the device to report cellId times out.	View the module log to check whether the device has reported the cellId.
Waiting for report device firmware version timeout	Waiting for the device to report the firmware version times out.	View the module log to check whether the device has reported the cellId.
Wait for the device to report upgrade result timeout	Waiting for the device to report the upgrade result times out.	View the module log to check whether the device has reported the upgrade result.
Updating timeout and query device version for check timeout	Waiting for the upgrade result times out and waiting for the device version times out.	View the module log to check whether the device has reported the upgrade result and device version.
Waiting for device downloaded package timeout	Waiting for the device to download the firmware package times out.	View the module log to check whether the device has downloaded the firmware package.
Integrity check failure for new downloaded package	The integrity check of the downloaded firmware package fails.	View the module log to check whether the firmware package downloaded by the device is complete.
Unsupported package type	The firmware package type is not supported.	View the module log to check whether the device status and firmware package provided by the manufacturer are correct.
Not enough storage for the new firmware package	The storage space is insufficient for the firmware package.	Check the storage space on the device.
Out of memory during downloading process	The memory is insufficient during the download process.	Check the device memory.
Connection lost during downloading process	The connection is interrupted during the download.	Check the device connection status.
Invalid URI	The URI is unavailable.	Check whether the download address of the firmware package on the device is correct.
Firmware update failed	The firmware fails to be updated.	View the module log to check the device.