Help Center/ Huawei HiLens/ FAQs/ FAQs/ Device Registration/ Why Do HiLens Kit Devices Fail to Connect to Wi-Fi?
Updated on 2023-09-07 GMT+08:00
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Why Do HiLens Kit Devices Fail to Connect to Wi-Fi?

One possible cause is that the HiLens Kit devices do not support the current wireless network.

Currently, HiLens Kit devices support only 2.4 GHz wireless networks with general encryption types. In addition, the name of a wireless network consists of 8 to 63 characters but cannot contain English single quotation marks or double quotation marks.

  • The 2.4 GHz wireless network complies with IEEE 802.11n, g, and b standards.
  • Supported wireless network encryption types include WEP, WPA-PSK/WPA2-PSK, and AES.
  • Wireless networks that need to be verified are not supported.
  • TKIP encryption is not supported.
  • The IP address of the router gateway cannot be set to xxx.xxx.0.xxx, for example, 192.168.0.1. In addition, the router gateway and the HiLens Kit device cannot be in the same network segment. For example, if the device IP address is 192.168.2.111, the IP address of the router gateway cannot be set to 192.168.2.xxx.
Parent topic: Device Registration