Developing the Function of Registering Listening Events

AICCSupport.addHandler('Init',(eventData)=>{console.log('AICC Support Demo Page Init',eventData);});

Init is the value of the first parameter eventName of the addHandler method.

eventData is the parameter of the callback function, which is used to return event data to the integrator. The callback function is the second parameter of the addHandler method.

**Table 1** Input parameters of the addHandler method
Parameter	Type	Name	Mandatory or Not	Description
eventName	String	Event name	Yes	Event name.
callback(eventData)	Function	Event handler	Yes	Callback function. (The eventData parameter is used to return data.)

**Table 2** Event names exposed by eventName
eventName	Name	Description
Init	Workbench initialization event	Event triggered when the workbench is opened.
Ringing	Inbound call event	Event triggered when an inbound call is received.
Talking	Answering event	Event triggered when a call is answered.
Release	Release event	Event triggered when a call is released.
Switch	User switch event	Event triggered when an agent switches between multimedia users on the left of the online chat workbench.

**Table 3** Return parameters in eventData of the callback function
Parameter	Type	Name	Description
callerNum	String	Calling number	Calling number.
calledNum	String	Called number	Called number.
callid	String	Session ID	Session ID. Unique ID of the current session in a call. The value must be the same as that of Call S/N on the Customer Contact History > Contact Record page.
mediaType	String	Media type	The options are audio, video, wechat, email, whatsapp, and web. NOTE: The mediaType parameter can be returned properly only when you set Type and then Subtype for creating a multimedia skill queue.
callType	String	Call type	0 indicates an inbound call. 1 indicates an outbound call.
workNo	String	Current agent ID	Initialization event. Only the agent ID is available.
calldata	String	Call-associated data	Call-associated data.

Press F12 to open the browser console. If the output log "[AICCSupport Log] -Info- addHandler - add Init handler" can be found, the listening event is registered successfully.